SRIVIDHYA RAJAGOPALAN

Phone: 215-***-****

E-mail: aduuyo@r.postjobfree.com

EXPERIENCE SUMMARY

Software testing professional with 14.5 years of IT experience with 13 years in Software Testing

(Manual and Automation) and QA Practices and 1.5 year in Web Development. Experience includes planning and executing test life cycle projects, managing QA resources while providing direction and support to the testing teams in QA processes. Experienced in executing and leading test execution of Product portals, Web based applications, api’s, Educational Software and Enterprise Level Applications (Consumer Products, Insurance Application and Telecom) deployed on Windows, Unix and Mobile application on Android and iPhone and Web based applications. Led cross functional teams and managed test execution of complex business applications and products deployed on various technologies including Cloud, Web based, Remote control software, Api’s (Swagger tool, Jira, Bit bucket), Educational Software (Pappaya ERP Software,Redmine Tool), Antivirus Products (Developed using C++, TORO, Etrack and Perforce tools), Telecom products, Insurance applications and Client Server technologies PROFESSIONAL SKILLS

• Strong experience in Execution and Management of Black Box, Functional, User Acceptance (UAT), Performance and Regression testing of various software applications

• Experience in Test Management tools Jira, TORO, Api testing tool Swagger, Configuration management tools (Bit bucket, ALDON, Perforce, CVS), Defect tracking tools (Jira, Etrack, Bugzilla, Redmine), Performance testing tools (IBM Rational tools, Rational Robot, Rational Test Manager and Test Agent), Mercury LoadRunner and Selenium Web driver

• Experience in Front-End Application Testing developed using Angular CLI, J2EE/.Net/Unix/Oracle/Appserver architectures

• Strong experience in testing Web based application, Application programming Interfaces

(api’s), Education Software, Consumer products, Anti-Virus products on Various flavors of Windows in different languages and building applications in Docker

• Strong experience in testing Cloud based parental control mobile application on Android and iOS

• Experience in testing applications in Open Life Administration System in Insurance Domain

• Experience in Planning, implementing, scheduling tasks, mentoring and managing QA teams with effective testing processes

• Experience with Waterfall and V-Model with expertise in testing applications on Client Server Technologies

TECHNICAL SKILLS

Software Skills:

Tools: Testing tools include, Swagger tool for testing Application Programming interfaces

(api’s), Jira, IBM Rational tools, WinRunner, LoadRunner, QTP, Selenium Web driver and TORO. Bug tracking tools Jira, Redmine, Bugzilla and Etrack. Configuration Management tools Bit bucket, Perforce, ALDON and GitHub

Technologies: Web based applications, Application programming interfaces (api’s), Python SRIVIDHYA RAJAGOPALAN

Phone: 215-***-****

E-mail: aduuyo@r.postjobfree.com

based ERP Software, PHP, Adv PHP, Ruby on Rails, Client Server based Applications, Symantec Ghost, Symantec/Norton Applications (NCO, NIS, NAV, N360) Cloud based parental control software (Norton Online Family), MS Office Applications (Word, Excel, PowerPoint, Outlook) Browsers: Internet Explorer, Firefox, Chrome and Safari Programming Languages: C, PHP, Adv PHP, Ruby on Rails Frameworks: Ruby on Rails (Development)

Databases: SQL, MySQL

Hardware and Operating Systems Skills:

Windows, UNIX, Linux, Android, IOS

Software Development Experience:

Developed web applications on Ruby on Rails framework involving Programming languages such as PHP, Adv PHP and Ruby, with MySQL Database on Linux operating system. TRAININGS AND CERTIFICATION

1. IT LAMP Open-Source Development

Madison Area Technical College (MATC), Madison, WI, USA Sep 2014 - May 2015 Studied IT LAMP Open-Source Development in Madison Area Technical College, Madison, Wisconsin, USA

PROFESSIONAL EXPERIENCE

Consultant, Software Testing and QA

R4 IT Solutions, Downingtown, PA

Client: Comcast, Philadelphia, PA

May 2022 – Dec 2022

Testing and Quality Assurance for Comcast owned PlatCo product involving Reference Design Kit, product portal and api’s

Environment: Reference Design Kit, Product portal, api’s, Jira tool Accomplishments

• Testing and Quality Assurance for PlatCo product, in product Activation module involving Reference Design kit, Comcast Identity management architecture, web portal and api’s, with a defined QA procedures using Test management and Bug tracking tool SRIVIDHYA RAJAGOPALAN

Phone: 215-***-****

E-mail: aduuyo@r.postjobfree.com

Jira

• Collaborated with SME's, Development teams, and sync-up meetings with QA team as a part of test preparedness and defect prevention process

• Prepared and reviewed test cases and scenarios to ensure they will adequately cover the system under test

• Carried out End-End Functional and Regression testing

• Provided an assessment of overall customer readiness of the module functionality

• Achieved good product quality through well-established Defect logging to fix rate, Customer feedback, Bug quality measures and Regression testing

• Handled bug transition and delivery challenges across teams for effective end-end testing Software Test Lead

R4 IT Solutions, Downingtown, PA

Client: Fort Robotics, Philadelphia, PA Nov 2020 - April 2022 Testing and Quality Assurance for Internal client managed Web based application developed using Angular CLI technology, Application Programming interface (Api’s) testing using Swagger tool, Test and Bug management tool Jira

Environment: Web based application, Edge, Chrome and Firefox Browsers, Swagger tool, Jira for Test management and Bug tracking, Bit bucket for configuration management, Docker for application builds

Accomplishments

• Testing and Quality Assurance for Web based client managed application, Application Programming Interfaces(api’s) testing, with a defined QA procedures using Test management and Bug tracking tool Jira, api testing tool Swagger, Configuration management tool Bit bucket and Docker to build the apps

• Collaborated with SME's, Development teams, and sync-up meetings with QA team as a part of test preparedness and defect prevention process

• Prepared and reviewed test cases and scenarios to ensure they will adequately cover the system under test

• Carried out End-End Functional and Regression testing

• Provided an assessment of overall customer readiness of the application functionality

• Achieved good product quality through well-established Defect logging to fix rate, Severity 1 and 2 defects, Customer feedback, Bug quality measures and Regression testing

• Handled delivery challenges by pro-active test planning and execution and improved Test Execution Efficiency by more than 100%

Software Test Lead

Spectromax Technologies Ltd, Chennai, India June 2019 - August 2020 Client: Ryan group of Schools, India

Test Lead for an Educational Software Application for Ryan Group of Schools tasked with end-end testing of ERP Software which is developed using Python on Odoo Framework. Worked on an automation part with Selenium tool.

Environment: Web Based, Chrome Browser, Python Based Application, Odoo Framework, SRIVIDHYA RAJAGOPALAN

Phone: 215-***-****

E-mail: aduuyo@r.postjobfree.com

Redmine tool, Selenium tool

Accomplishments

• Reviewed and analyzed business/product requirements and technical specification documents to write and execute test plans, test cases in different test environment • Lead the QA team by providing guidance and support with defined QA procedures throughout System/UAT testing phases within SDLC frame work for test efficacy • Collaborated with Business Analysts, SME's, Development teams, and organized early sync-up meetings with QA team as a part of test preparedness and defect prevention process

• Reviewed all test cases and scenarios to ensure they will adequately cover the system requirements and business process flows

• Carried out End-End Functional and Regression testing

• Provided leadership, test framework and actively identified needs to resolve them immediately. Conducted team status meetings regularly and facilitated test issue resolutions

• Provided an assessment of overall customer readiness of the application functionality to the management

• Set up effective review process called Pre-Scrubbing and increased the defect Quality on Severity 1 and 2 defects

• Handled delivery challenges by pro-active test planning and execution and improved Test Execution Efficiency by more than 100%

• Worked on suites using Selenium web driver with PyCharm Boot Camp Trainee

PayPal India Ltd, Chennai, India Aug 2016 - July 2017 Attended Boot Camp Training as a part of PayPal Recharge program for women 2017. Technologies include Selenium tool and Maven Projects Student, IT LAMP Open Source Development

Madison Area Technical College, Madison, Wisconsin, USA Sep 2014 - May 2015 Studied IT LAMP Open-Source Development in Madison Area Technical College. Technologies include PHP, Adv PHP, Linux Server, Ruby on Rails and did projects in each subject Technical Lead - Software Testing

Wipro Technologies, Chennai, India Jul 2006 - Aug 2010 Client: Symantec Corporation, Palo Alto, CA

Technical Lead for a US Consumer Product Client tasked with end-end testing of End User Antivirus product which is built on C++ technology for consumer and enterprise applications to provide internet security on virus threats and identity protection. Environment: Symantec Ghost, Perforce, TORO, E Track, C++, Windows XP/Vista, internally developed automated tools

SRIVIDHYA RAJAGOPALAN

Phone: 215-***-****

E-mail: aduuyo@r.postjobfree.com

Accomplishments

• Reviewed and analyzed business/product requirements and technical specification documents to write and execute test plans, test cases in different test environment

• Provided expert Quality Assurance (QA)/Testing knowledge to the project team and driven test execution of new application release

• Lead the QA team by providing guidance and support with defined QA procedures throughout System/UAT testing phases within SDLC frame work for test efficacy

• Involved in leading QA team and Functional testing of End User Antivirus product in different Flavors/Service packs of Windows OS including XP and Vista

• Developed test plans and test cases and involved in complete Test life cycle process.

• Developed test schedule and Work Breakdown structure (WBS), and assigned resources to the project tasks as a part of project planning through Test management tool TORO

• Collaborated with Project Managers, Business Analysts, SME's, Development teams, and organized early sync-up meetings with QA team as a part of test preparedness and defect prevention process

• Reviewed all test cases and scenarios to ensure they will adequately cover the system requirements and business process flows by creating Requirement Traceability Matrix

(RTM)

• Carried out Alpha, Beta functional testing, regression testing, Compatibility testing and Over/Under product testing in different environments supporting different languages

• Provided leadership, test framework and actively identified needs to resolve them immediately. Conducted team status meetings regularly and facilitated test issue resolutions

• Provided effective training on Test scenario generation and Coverage as a result of which the team increased the Test Development Productivity by 30%.

• Provided an assessment of overall customer readiness of the application functionality to the management

• Set up effective review process called Pre-Scrubbing and increased the defect Quality on Severity 1 and 2 defects and decreased the defect rejection ratio to 0%

• Handled delivery challenges by pro-active test planning and execution and improved Test Execution Efficiency by more than 100%

• Improved team's Test Coverage effectiveness from 89% to 100% by applying lean principles in reducing waste time through Review process and training

• Achieved Team's Defect Quality by maintaining Severity 1 and 2 defects as more than 80% of overall defects

• Awarded "Thanks a Zillion" and "Feather on my Cap" Awards by Wipro Technologies for Outstanding leadership and Quality effectiveness.

Technical Lead - Software Testing

Wipro Technologies, Chennai, India Jun 2010 - Aug 2010 Client: Symantec Corporation, Palo Alto, CA

Software Test Lead on a US Consumer Product Client tasked with end-end testing of End User Cloud based parental control service which is built for Android and iPhone. Environment: Cloud based parental control service, Android, iOS Accomplishments

• Reviewed requirement and technical specification documents to understand the SRIVIDHYA RAJAGOPALAN

Phone: 215-***-****

E-mail: aduuyo@r.postjobfree.com

functionality of NOF application for Android and iPhone

• Created Requirement Traceability matrix by tracking and relating requirement specification and the test functionalities

• Developed and executed the Test plan and Test cases for NOF application for Android and iPhone

• Proactively developed test cases in coding phase and hence reduced the test development time by 50%

• The Norton Online Family mobile application and the interconnected modules were tested in accordance with the end user security and children's safety.

• Recommended enhancements for modules for future development and written test suites for the same.

Software Test Lead

Torry Harris Business Solutions, Bengaluru, India Jan 2006 - Jun 2006 Client: Orange UK Ltd

Software test lead for a UK based Telecom provider tasked with testing LAVA (Lightweight application for Voucher administration), internal telecom parsers built on Kabira Technology using XML and SOAP requests/response. Involved servers like Tomcat, WebSphere and Apache on UNIX OS

Environment: Kabira, XML, SOAP, Tomcat, WebSphere and Unix. Accomplishments

• Reviewed Business requirements and Functional specification documents to analyze test scope

• Created Requirement Tractability Matrix (RTM) by tracking testable business requirements and corresponding test cases for each client application

• Worked closely with Business analysts and developers in trouble shooting critical defects

• and regression tested impacted modules of the application after defect fix

• Lead the QA team by providing effective STLC process and approach to accommodate full coverage of system testing for various components

• Verified and validated data sets and release components for each test iteration and decided on the data sets to automate certain functionalities/scenarios

• Carried out testing of different SOAP and XML inputs through a parsing unit IT Analyst

Tata-AIG Life Insurance Ltd, Mumbai, India Apr 2005 - Jan 2006 IT Analyst tasked with Performance testing of New Front End application which is developed using VB, Java technologies, AS/400 and Oracle Servers to serve for Insurance Underwriting and data collection purposes and to link the same with an open Life Administration System built in AS/400 for maintaining and processing Insurance data. Used Rational tools to perform the load testing and hence to find the bottleneck of NFE server for future fine tuning. Environment: Rational Test Agent, Rational Test Manager, Rational Robot, Visual Basic, SRIVIDHYA RAJAGOPALAN

Phone: 215-***-****

E-mail: aduuyo@r.postjobfree.com

SQL*Plus, AS/400

Accomplishments

Analyzed business/product requirement and technical specification document to understand the application and its functionalities.

• Successfully performed Functional and UAT testing of New Front End (NFE) application

• Reported and tracked identified defects through defect tracking tool Bugzilla 2.20

• Analyzed the applicability and scope of Rational tools to implement and test the performance of the application on the server

• Created Automated Test plan for performance testing of the NFE Server

• Successfully implemented Rational tools (Rational Test Agent, Test Manager and Rational Robot) and configured them for performance testing Setup and Installed Rational Robot

• Setup recording sessions, Properties and Types, Created Projects and Data Store in Rational Test Administrator Created test suites in RTM and added Test agents to share the load

• Automated the performance testing by creating virtual loads using Test Agent and monitored the server performance in Rational Robot

• The Performance/Load testing was carried out to find the application break and bottleneck of the server for future prediction and enhancement and hence to conclude the reliability of the system and provided feedback on future server tuning

• Assisted management in defining suitable test processes and in setting the best QA practices by framing a System model diagram for the Open Insurance Application and the process flow using Microsoft office suite Visio 2003 Support Executive

Hewlett-Packard Ltd, Bengaluru, India Mar 2003 - Mar 2005 Tested two different applications Icare and Newton. Former is a customer relationship management application facilitating the maintenance of Customer records for HP Product purchases and linked to a different dispatch management application Newton built on Web based technologies involving Java

Environment: Web Methods, J2EE, WebLogic, Windows XP. Accomplishments

• Reviewed Business requirement and Functional specification documents and analyzed test scope

• Wrote test cases and executed them on Windows XP platform.

• Tracked identified defects in test cycles through internal defect tracking tool

• Validated trading processes of Icare with other dispatch application (Data Maintenance on

• Dispatch/Sell) for various types of Hardware Products and verified postings after each dispatch

• Involved in compatibility and Usability testing of different application modules.

• Performed User Acceptance testing (UAT) for various business modules in Icare application and provided assessment of overall customer readiness of application functionality

EDUCATION

• Bachelor's Degree in Electronics and Communication Engineering (BE), Madras SRIVIDHYA RAJAGOPALAN

Phone: 215-***-****

E-mail: aduuyo@r.postjobfree.com

• University, Chennai, India

• IT LAMP Open-Source Development in Madison Area Technical College (MATC), Madison, Wisconsin (WI), USA (Sep 2014-May 2015)

• Diploma in Advanced Computer Applications (DACA)

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