Service Representative Customer

Susan Dixon

313-***-**** Romulus, Michigan ***** *************@*****.***

CUSTOMER SUCCESS MANAGER

Client Services Customer Relationship Management Account Management

Reliable, energetic and resourceful customer service professional with over five years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management, relationship-building and communication.

WORK EXPERIENCE

Chickasaw Nation Industries - Remote 09/2020 - PRESENT

Customer Service Representative

Responsible for managing 45+ accounts in manufacturing industry while ensuring quality service.

●Promptly respond to customer enquiries via phone, email, mail or social media.

●Quickly and efficiently open customer accounts by accurately recording account data.

●Maintain financial accounts by processing customer adjustments timely and professionally.

●Increased customer base by 30% during the year 2019 due to the delivery of quick service.

Solar Telemarketing Sales - Southfield, MI 02/2018 - 09/2020

Telephone Sales Representative

Developed and improved the capabilities of sales representative team over the course of two years.

●Received 97% satisfaction rating from customers after completed phone or video call.

●Kept records of customer interactions, processed customer accounts and filed documents.

●Collaborated with team to quickly resolve customer complaints with appropriate action.

●Effectively managed approximately 100 incoming calls daily.

Mucci Farms - Romulus, MI 03/2017 - 02/2018

Front Desk Agent

Used strong communication skills to collaborate with team members to ensure efficient service.

●Created and maintained office forms and procedures to assist with administrative tasks.

●Processed orders, determined charges, and oversaw billing and payments.

●Greeted and welcomed clients with a warm, friendly and positive attitude.

●Coordinated the repair and maintenance of office supplies and equipment bi-weekly.

PROFESSIONAL SKILLS

●Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

●Comfortable working in Microsoft Windows 10 .

●Excellent communication skills with a focus on team-building and customer relations.

●Outstanding organizational, multitasking, and problem-solving abilities.

EDUCATION

Wayne County Community College- Northline rd Taylor, MI 01/2019 and 05/2022

●Completed 12 or more letter-graded units during the quarter with a 3.7 GPA.

●Worked closely with professors and advisors to complete assigned tasks and activities.

Outstanding Customer Service Award - Solar Telemarketing Sales 10/2019

●Recognized for outstanding service to clients and dedication to fellow employees.

●Received one of two awards given in a corporation of 1000+ employees.

Contact this candidate