Customer Service Development Coordinator

Exmore, VA ***** 757-***-**** ******@*****.*** WWW: Bold Profile

RACHEL ROCK, RN

Hardworking Registered Nurse with consistent and efficient results in providing individualized patient care. Committed to delivering best-in-class patient care through effective education, counseling and hands on acute bedside techniques. Proven leadership focused on increasing and enhancing patient experience and satisfaction. Executing streamline safety protocols for comprehensive patient care.

PROFESSIONAL

SUMMARY

SKILLS Leadership skills and

ability to communicate

effectively

●

Competent in critical

thinking skills and

providing education on

acute and chronic

conditions

●

Reliable worker with

ability to learn new

concepts and skills quickly

●

Efficient and

knowledgeable in Epic

Software, Microsoft Word

and Excel

●

Reputation as team player

and passion for helping

others.

●

Highly motivated to

expand nursing career

●

STAFF DEVELOPMENT COORDINATOR 09/2022 to 12/2022

Nassawadox Rehab And Nursing, Nassawadox, VA

UNIT MANAGER 05/2022 to 09/2022

Nassawadox Rehab And Nursing

WORK HISTORY

Created and managed continuous improvement classes and training programs targeted to new employees.

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● Investigated outbreaks and revamped control measures to prevent future incidents. Educated staff about importance of using measures to prevent spread of flu and gastroenteritis.

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Performed preventive measures and maintained firm safety levels to avoid spread of infection and disease.

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● Worked with managers to identify internal talent and plan development pathways. Identified risks proactively, preparing teams for likely infections based on seasonal changes or current epidemiological trends.

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Educated healthcare workers, patients and public about infectious and communicable disease transmission and prevention.

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Assisted in development and implementation of policies, procedures and regulations for unit operations.

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● Supervised, directed and motivated high-quality performance from nursing staff. Engaged and participated in consults, patient care plan development and patient monitoring.

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● Coordinated and implemented in-service educational programs focusing on safety and REGISTERED NURSE, MEDICAL-SURGICAL UNIT 12/2020 to 05/2022 Riverside Shore Memorial Hospital, Onley, VA

REGISTERED NURSE 04/2020 to 10/2020

The Citadel

adherence to protocols.

Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.

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Communicated with healthcare team members to plan, implement and enhance treatment strategies.

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Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence

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Provide direct patient care, stabilize patients and determine next course of action with extensive critical thinking skills

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Collaborate with physicians, case management, respiratory and physical therapist to assess patients and deliver appropriate treatment while managing rapidly changing conditions of multiple patients at one time

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Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education

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As charge nurse led successful team comprised of RNs, LPNs and ancillary staff and responsible for training new hires as role of preceptor to onboarding nurses

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● Aid in adjusting staffing needs based on census/patient acuity Demonstrate ability to provide adequate customer service with positive outcomes with proven results based on multiple daisy nominations received

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● Participate in preceptorship of nursing students from local college

● Responsible for managing schedule for 20+ FTE, proficient in Kronos software

● Ability to float to other units - ER, ICU, PACU

Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.

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● Managed COVID outbreak among 30+ residents

● Role of unit manager

Administered medications via oral, IV and intramuscular injections and monitored responses.

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● Advocated for and strived to protect health, safety and rights of patient. Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

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ECPI University, Virginia Beach, VA

Associate of Science, Registered Nursing, 11/2018

EDUCATION

American Heart Association, BLS - Basic Life Support American Heart Association, ACLS - Advanced Cardiac Life Support CERTIFICATIONS

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