Fulfillment Associate Customer Service

RASTISHA UNDERWOOD

Birmingham, AL ***** 205-***-**** *****************@*****.***

I'm a passionate IT professional, in March 2021 I completed an Information Technology Security and Administrative program with My computer career technologies, 10+ years experience in customer service, troubleshooting, passionate about helping people solve problems with computers, hardware and software. I have experience with Windows, Microsoft Office, Chrome and Mac OS, install desktop's, printers,

scanners, laptop setup, install RAM, hard drives

audio/video cards

Fulfillment Associate, 08/2020 - Current

Amazon – Bessemer, AL

Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Followed procedures at all times for personal and team safety. Help Desk, 08/2018 - 03/2020

The Marriott – BIRMINGHAM, ALABAMA

Activated accounts for clients interested in new services. Retained existing clients and developed countless new accounts by extending high quality and efficient support service.

Monitored systems in operation and quickly troubleshot errors. Manager, 08/2017 - 10/2019

Hardee's – BIRMINGHAM, ALABAMA

Maintained professional, organized and safe environment for employees and patrons. Evaluated employees' strengths and assigned tasks based upon experience and training. Kept detailed records of daily progress to identify and correct areas needing improvement. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Supervised labor costs and departmental expenses to remain in line with budget. IT Certification: Information Technology Security And Administration, 03/2021 My Computer Career.edu - Birmingham, AL

EDUCATION

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