Service Representative Customer Support
Resume:
Bethany Dezarn
Jeffersonville, IN *****
aduuv7@r.postjobfree.com
Work Experience
Customer Service Rep/Order Management Coordinator
Brinly Hardy - Jeffersonville, IN
March 2022 to Present
• Clearly communicates ideas relating to orders and technical product issues and information
•Communicates clearly and effectively via e-mail (written), voice (expressive), chat (written) and CRM applications/tools (written) pertaining to a variety of product related issues: assembly, installation, troubleshooting, parts, warranty, order/pricing, freight, etc Operations Supervisor- Order Management and Outbound Kenco - Jeffersonville, IN
June 2021 to March 2022
• Determine work volume, prepare work schedules, and expedite workflow to ensure maximum cost effectiveness within the department.
• Assign duties and examine work for quality, neatness, and conformity to policies and procedures.
• Schedule job assignments for periodic and/or special inventories.
• Monitor, direct, and (when necessary), perform, the accurate shipping of outbound orders.
• Issue written and oral instructions to associates as needed or required.
• Ensure associate accountability in accordance with corporate standard operating procedures. Operations Lead
Knipper - Charlestown, IN
July 2020 to April 2021
Ensured compliance with all applicable regulations, best practices, and Standard Operating Procedures (e.g. line clearance, inventory reconciliation, current Good Manufacturing Practices
(cGMP), and OSHA.)
Responsible for meeting promise-by times and the productivity of the line and associates under their supervision.
Deployed labor, equipment, and systems focused on achieving benchmarks and productivity requirements for assigned job(s).
Ensured that paperwork and databases were updated as close to real time as possible and contained accurate and up-to-date information.
Ensured that all materials, inventory, and equipment were ready in advance of deploying labor to awork center.
Assigned individual tasks to associates; assessed quality and productivity of output on an on-going basis, adjusting line and labor as necessary.
Operations Supervisor
Dart Entities - Jeffersonville, IN
February 2020 to June 2020
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Created and implemented strategies for improving operational efficiency and accuracy. Monitored daily and weekly key performance indicators to maintain on-track status. Motivated and trained employees to maximize team productivity. Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes. Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management. Wave Planner
Legacy Supply Chain Services Inc - Jeffersonville, IN July 2018 to February 2020
Assigns and monitors the work including staging, wave times, and pick assignments for various teammates using the warehouse WMS system and Manhattan Scale Batches all incoming orders together by client, service level, and order type Allocates all LTL (International and Domestic) shipments for processing Controls the priority and pick levels of each order and maintains priority of emergency orders. Ensures communication between replenishment drivers and troubleshoot any issues that arise Assists the staging and shipping of products from the dock, loading, manifesting and closing of the trailers to be released
Maintain inventory and adjusts as necessary
Maintains close liaison with the warehouse manager and its clients Education
Bachelor of Science in Organizational Leadership
Purdue University - West Lafayette, IN
August 2018
Skills
• CGMP
• Logistics
• SAP
• Supply Chain
• Quality Assurance
• Warehouse Management Systems
• Leadership
• Order Management and Wave Planning
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