Line Worker Customer Service
Resume:
Cavlenea McIntyre
Motivated Shift Leader skilled at directing employees through daily routines and
interacting with customers to ensure top-notch experiences. Possesses over 5 years of experience in Customer Service industry. Leads by example as role model for exemplary customer service.
Hattiesburg, MS
*********@*****.***
EXPERIENCE
McDonald’s, HATTIESBURG — Team Lead
November 2015- present
● Maintained work environments that encouraged compliance with safety laws and employment guidelines.
● Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and e ective workflows.
● Balanced cash drawers, operated registers and prepared cash deposits.
● Hired and trained new and current sta members to handle various work tasks.
● Created shift schedules and communicated to team members.
● Managed multiple employees in various job tasks throughout phases of project completion.
● Monitored task completion to meet company standards for performance.
Teleperformance, Remote — CSR
August 2021-August 2022
● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
● Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
● Managed customer expectations by clarifying needs, identifying options and recommending products and services.
● Exceeded call speed, accuracy and volume benchmarks on consistent basis.
Kohler’s HATTIESBURG—Assembly Line Worker
July 2020- August 2021
● Used established assembly instructions to complete jobs.
● Completed accurate assembly work by positioning and aligning components.
● Recognized defective material and reported issues to management.
● Inspected and tested final products to verify conformance to established tolerances.
● Read and interpreted schematics, blueprints and assembly instructions to produce components.
SKILLS
Large-Scale Measurement
Verbal Communication
Problem-Solving
Physical Agility and
Coordination
Situational Awareness
Team Player
Problem Solving
Understanding Customer
Needs
Issue and Complaint
Resolution
Calm and Professional Under
Pressure
Creative Problem Solving
Education
Pearl River Community College
General Studies
Expected Graduation:
December 2023
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