Cavlenea McIntyre

Motivated Shift Leader skilled at directing employees through daily routines and

interacting with customers to ensure top-notch experiences. Possesses over 5 years of experience in Customer Service industry. Leads by example as role model for exemplary customer service.

Hattiesburg, MS

aduuuw@r.postjobfree.com

601-***-****

EXPERIENCE

McDonald’s, HATTIESBURG — Team Lead

November 2015- present

● Maintained work environments that encouraged compliance with safety laws and employment guidelines.

● Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and e ective workflows.

● Balanced cash drawers, operated registers and prepared cash deposits.

● Hired and trained new and current sta members to handle various work tasks.

● Created shift schedules and communicated to team members.

● Managed multiple employees in various job tasks throughout phases of project completion.

● Monitored task completion to meet company standards for performance.

Teleperformance, Remote — CSR

August 2021-August 2022

● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

● Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

● Managed customer expectations by clarifying needs, identifying options and recommending products and services.

● Exceeded call speed, accuracy and volume benchmarks on consistent basis.

Kohler’s HATTIESBURG—Assembly Line Worker

July 2020- August 2021

● Used established assembly instructions to complete jobs.

● Completed accurate assembly work by positioning and aligning components.

● Recognized defective material and reported issues to management.

● Inspected and tested final products to verify conformance to established tolerances.

● Read and interpreted schematics, blueprints and assembly instructions to produce components.

SKILLS

Large-Scale Measurement

Verbal Communication

Problem-Solving

Physical Agility and

Coordination

Situational Awareness

Team Player

Problem Solving

Understanding Customer

Needs

Issue and Complaint

Resolution

Calm and Professional Under

Pressure

Creative Problem Solving

Education

Pearl River Community College

General Studies

Expected Graduation:

December 2023

Contact this candidate