Front Desk Therapy Aide

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

DELLA VELASQUEZ

HESPERIA, CA 92345 760-***-**** *********@*****.***

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Assembly Instructions

Productivity Standards

Information Updates

Quality Standards Adherence

Order Preparation

Inventory Control Processes

Recordkeeping Accuracy

System Updates

Collections and Invoice

Processing

Data Imports

Collection Calls

Clerical Support

Production Work

Database Entry

Administrative Duties

DECEMBER 2021-JANUARY 2023

Process Associate Amazon Rialto, CA

Assessed products or services to evaluate conformance with quality standards.

Developed standard operating procedures and document workflows to drive current and future processes.

Prioritized initiatives to increase success rates of strategic projects.

Developed production techniques and production processes to meet customer and organizational needs.

Evaluated product or service by analyzing and interpreting data and metrics.

Collected, arranged and input information into database system.

Optimized customer experience by delivering superior services and effectively troubleshooting issues.

JUNE 2016-OCTOBER 2019

IT Technician ConvergeOne Ontario, CA

Maintained office PCs, networks and mobile devices. Imaged and prepared new computers for integration into company networks and systems.

Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.

Patiently walked individuals through basic troubleshooting tasks. Configured systems according to prescribed software and hardware frameworks.

Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.

Monitored systems in operation and quickly troubleshot errors. Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods. Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.

Linked computers to network and peripheral equipment. JANUARY 2005-AUGUST 2010

Physical Therapy Aide Chaparral Physical Therapy Hesperia, CA Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility. Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment. Assessed treatment plans and made adjustments for maximum benefits.

Followed all HIPAA rules and regulations regarding patient confidentiality.

Scheduled patient appointments to meet treatment

requirements and provide quality care.

Administered massages and traction to relieve pain and prevent deformity.

Worked in acute care setting and created individualized exercise programs for patients.

Taught patients how to live within limits of capabilities and celebrated successes.

Enforced safety procedures with all patients.

Recorded patient status in progress notes.

Taught chronic pain management techniques to patients. Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments. Updated and maintained charts to reflect on patient progress and treatments using Software.

Coordinated daily activities of patients to support them in their EDUCATION

individual care programs.

Maintained supply inventory by placing orders when supplies ran low.

Assisted with treatment and clerical needs of Number customers during Timespan.

Fontana High School, Fontana, CA

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