Personal Assistant Executive

Felicia A. Saenz

Houston, TX 979-***-**** ************@*****.***

Self-motivated, high-energy, resourceful, and results-driven confident Executive/Personal Assistant with 20+ years proven ability to efficiently prioritize and manage multiple projects and support executive leadership with accuracy in a fast-paced/high-pressure Mission-critical environment. Strong analytical skills; expertise in problem-solving. Creative, flexible and adaptable self-starter with experience in navigating through a consistent change of business dynamics. Possess excellent organizational and customer-service management skills, strongly developed communication and interpersonal skills with an ability to use discretion and maintain confidentiality on sensitive and proprietary information. Core Competencies

Communication (written & verbal)

Issue Resolution

Project Management

Regulatory Compliance

Time Management

Records Management

Copy Editing and Proofreading

Property Coordination

Training and Development

Process Development Organization & Planning Teamwork Executive Assistant, promoted 3 times over 19-year period Mission Operations Directorate; Engineering; Extravehicular Activity (EVA) & Human Surface Mobility Program

(EHP) Office

Highly organized and detail-oriented professional assistant reporting to executive program leadership. Expert in handling highly confidential matters, leading policy compliance, and utilizing knowledge of government regulations, Center policies, and operating procedures Administrative

Assist senior managers with special projects as needed, other duties as assigned; personal errands; side-by- side support to senior executives while on travel

Detailed understanding of all major Directorate/Program goals and objectives and the work processes that lead to their successful execution

Ability to work with little or no supervision; focused and innovative; persistent; punctual, dependable

Ability to prioritize workload and perform with the appropriate sense of urgency to meet multiple deadlines, as well as being able to multi-task; strong feedback received as to handling workload with a no-stress level, positive attitude, and enthusiastic smile

Expert knowledge of Event Activity Planning and Execution from Point A-Z, including ceremonies, JSC Feds Feed Families, coordinate employee birthdays, organization’s Annual Picnic, and internal Christmas Party/Off-site Christmas Party with the Executive Staff

Coordinate and set up high-level conference calls, board and management meetings, video teleconferencing; WebEx; TEAMS; ZOOM; special events/logistics; schedule trainers/speakers; plan and coordinate logistics and materials for all executive leadership meetings; coordinate catered breakfast/lunch/dinner for business meetings and conferences

Compose correspondence, as necessary; proofread and edit letters, memorandums, agendas, various reports; compile and summarize meeting minutes, and other documents as needed; compose/prepare presentations in PowerPoint and spreadsheets in Excel. Route all correspondence for signatures

Track/log all documents and ensure accuracy, consistency and adherence to Agency, Federal and other standards

Answer high volume of incoming calls, e-mails and in-person inquiries from customers, clients, and colleagues; greet and welcome internal/external customers. respectfully acknowledge persons and provide accurate information and/or referrals

NASA Johnson Space Center, Houston, TX 2003 - Present REDE/Critique, JV (2003-2018); AWD (2018-2019); CBF Partners, JV (2020-Present) Professional Experience

Felicia A. Saenz

Houston, TX 979-***-**** ************@*****.***

Lead administrative duties including heavy calendar management, conference room reservations, handling multiple projects for Directorate program office directly supporting up to 16+ staff members

Travel coordinator for Director and Deputy, Engineering; includes heavy domestic/international travel, i.e., flight/hotel/car itineraries, compile package and binders for travel; complete/process expense reports

Maintain records and data as necessary to render required reports and studies pertaining to personnel and other administrative areas, such as safety, security, telecommunications, logistics and other matters. Former member of the Contractor Safety Committee Team

Maintenance of complex file systems related to Engineering, Mission Operations and Office of the Director. Collaborate with Johnson Space Center (JSC) Records Management Officer to ensure compliance with Agency and Federal regulations

Able to visualize the overall plan, delegate effectively and motivate team members to reach goals; assess and propose training needs

Possess expert people skills; strong ability to act as a leader and work well with others to build a strong and unified team

Order, stock; distribute office supplies; maintain professional and tidy work environment Endress + Hauser Systems and Gauging, Katy, TX 1996 - 2001 Office Manager

Led and managed all facets of 20-person office; handled contracts/warranties/problems of all office equipment

Experienced in acting as petty-cash custodian and handling customer refunds as well as other disbursements; accounting and collections, administration, human resources, and customer-service departments. Also tracked/maintained man-hours and materials database; purchasing and cost analysis and other financial reconciliations

Assisted in design, development and implementation of website targeted to Organization’s administrative team. The resulting secretarial homepage offered quick-reference material and other timely information that significantly reduced downtime for clerical new hires, etc. Confidentiality Acknowledgment vs. Organizational Conflict of Interest (OCI) Annual Training; President-Elect - International Association of Administrative Professionals (IAAP) Clear Lake; NASA Area Chapter (CLNAC); The Indispensable Assistant; The Conference for Women; Code of Business Conduct; Quality Systems Training Microsoft Office 2016 (Word, Excel, Outlook, PowerPoint; Adobe Pro; SharePoint); type 65 wpm accurately; Proficient use of Microsoft Teams and ZOOM virtual meeting environment; proficient in NASA Enterprise Desk

(BSD, IdMAX Identity and Access Management, NASA Account Management Systems (NAMS), WebTADS, Employee/Contractor Badge Request System; CGE (Concur) Travel System; SAP; SATERN Training System Awards / Recognitions / Certifications

NASA Exceptional Administrative Achievement Medal 2022 Johnson Space Center Secretarial Excellence Award 2006 Mission Operations Center Director’s Award 2006

On-the-Spot Award/EA Letter of Appreciation 2017

Notary Public, State of Texas (Commission expires: April 7, 2024) Microsoft Office Specialist Certifications - Outlook; Word; PowerPoint 2013 Training / Professional Development

Technical Skills

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