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Customer Service Executive Assistant

Location:
Passaic, NJ
Posted:
January 22, 2023

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Resume:

JESSICA R. MILITO

Contact

201-***-****

aduurb@r.postjobfree.com

Career Objective

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities as a sole proprietor of my own business to successfully fill to bring value to your company. Energetic and resourceful management professional with proven operations knowledge, product expertise and team leadership abilities. Proficient in promoting products by applying top- notch sales expertise and customer service strengths. Entrepreneurial yet down to earth professional dedicated to continuous business operations and performance enhancement.

Experience

FOUNDER & ENTERPRENEUR / LICENSED COSMETOLOGIST

RAPOZO SERVICES, LLC DBA BELLISIMA BY JESSICA — New Jersey / New York JAN 2014 - Current

• Built my clientele by visiting networking events and hair shows

• Source high-quality and trending hair care products for salons (upon request/by order)

• Fostered partnerships with other hairdressers/salons to collaborate on big projects

• Leverage technology to increase clientele (booksy.com)

• Developed strong relationships with key customers, resulting in repeat business and referrals

• Increased clientele portfolio year after year by 15%

• Excellent communication and presentation skills, with the ability to close deals OUTSIDE SALES REPRESENTATIVE

UNIFIRST CORPORATION — Newburgh, NY

Sept 2019 - June 2021

• B2B Sales, Prospecting, Qualification, and identifying decision-makers.

• Developed deep insights regarding customer use cases, internal decision-making nuances, budget cycles and other key information necessary to close the sale and shape the success of this new vertical

• Established a growth plan for assigned territory

• Consistently exceeded quotas, achieving an average of 117% of target

• Create pipeline through prospecting activities, ensuring a balanced pipeline of multiple opportunities against quarterly and annual growth targets

• Proven track record of success in cold calling and prospecting

• Excellent communication and presentation skills, with the ability to close deals

• Lead

JUNIOR ADMINISTRATOR

HEALEY BROTHERS — Goshen, NY

JAN 2016 - SEPT 2019

• Demonstrated ability to successfully manage a variety of administrative tasks, with a keen eye for detail and organization

• Proven track record of providing excellent customer service, building positive relationships with clients and co-workers

• Skilled at time management and prioritizing tasks to meet deadlines in a fast-paced environment

• Strong written and verbal communication skills

• Proficient in Microsoft Office Suite and various other computer programs

• Able to work independently and as part of a team EXECUTIVE ASSISTANT

GLEN TOYOTA — Fairlawn, NJ

JAN 2014 - JAN 2016

• Increased dealership sales by 10% through effective marketing and advertising initiatives

• Improved customer satisfaction ratings by 5% through regular follow-up and feedback

• Reduced dealership expenses by 7% through diligent cost-control measures

• Trained and developed a team of 15 sales and administrative staff

• Implemented new customer management system that increased efficiency by 15% HAIR STYLIST

MOXIE SALON — Ridgewood, NJ

FEB 2009 - JAN 2014

• Developed strong relationships with key accounts, resulting in repeat business. Reduced salon operating costs by 10% through effective cost-cutting measures

• Increased efficiency and productivity by streamlining administrative procedures

• Reduced customer wait times by 15% through improved scheduling and coordination

• Improved customer satisfaction ratings by 20% through increased focus on customer service

• Implemented new marketing initiatives that resulted in a 5% increase in revenues

• Hired and trained new staff members, resulting in a more efficient and effective team Skills

• Business Development

• Superior Organizational Skills

• Appointment Coordination

• Document and File Management

• Ease with Computers and Technology

• Multitasking and Time Management

• Employee Training

• Meeting Minutes

• Interpersonal Skills



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