Service Agent Customer

John Byron McCormick III (Trey)

214-***-**** aduupr@r.postjobfree.com

Chewy

Dallas, TX

Onboarding Lead Jan 22’ – Present

Accurately collected and documented data of Customer Service performance to monitor achievements.

Utilized operating systems i.e., Oracle, Tableau, Clarabridge, CUIC and Excel to generate and document reports for the appropriate Managers.

Lead meetings with Team Members, Senior Leadership, and stakeholders to discuss results and how to improve performance.

Assisted with organization projects across a variety of specialty teams by collecting data, new business updates, and facilitating content to the appropriate teams.

Delivered monthly performance reviews for PALS and their coaching sessions with new hire agents before the promote to our operation teams.

Performance and Learning Specialist (PALS) Aug 20’ – Dec 21’

•Delivered coaching reviews for new hire agents to provide an exceptional, memorable, and reliable experience for customers.

•Facilitated and collected content for meetings by investigating internal reporting systems and collaborating with peers on urgent topics to educate to our new hires.

•Provided on site and virtual support for new hire agents set them up for success with our operation teams.

Customer Service Agent Writing Team Agent Jan 19’ – Aug 20’

•Exercised excellent critical thinking skills to resolve customer's needs effectively and efficiently to ensure customers are needs and the Chewy Experience are fully aligned.

Accomplishments

Achieved Eagle Scout Rank at Boy Scouts of America

Deliver Results Chewy Challenge Coin

Education

Oklahoma State University

Bachelor of Science in Marketing

Contact this candidate