Sorji Battle

Baltimore, Maryland 443-***-**** aduupp@r.postjobfree.com https://www.linkedin.com/in/sorji-battle-a17149203/ Google IT Support Certified Professional with hands-on technical support training. 2+ years of experience in customer-facing roles have led to strengthened skills in communication, customer service, and client management. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Linux • Windows • Powershell• Firefox • Chrome • Adobe • Customer Service • Leadership • Remote Troubleshooting• Collaboration • Creativity EDUCATION

Google IT Support Professional Certificate • Merit America, Virtual 10/2022

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

● Additional Skill Development: Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Work Readiness Certification • WT Center, Baltimore, MD 01/2020 High School Diploma • Pikesville High School, Pikesville, MD 05/2017

● Two Time Outstanding Academic Achievement Award for Straight A's in the 3rd Quarter

● 4.0 GPA (2014 and 2017)

● Multiple Time Honor Roll Student

PROFESSIONAL EXPERIENCE

Sales Representative Vector Marketing, Baltimore, MD 09/2022 - Present

● Schedules appointments on Vector Impact app with over 10 clients per week to market cookware and other home items after using an Android device to contact them.

● Leads presentations on functionality and durability of items marketed

● Assists existing customers with service requests regarding warranties and refurbishment Event Specialist Advantage Solutions, Owings Mills, MD 04/2022 -11/2022

● Informs clients about products and provides samples of food items, ensuring all questions are answered

● Collaborates with team to set up in-store displays to draw attention to customers

● Generates brand awareness and positive product impressions to increase sales by 75% Nutrition Tech University of Maryland Medical System, Baltimore, MD 11/2021-03/2022

● Provided dietitians with assistance researching food, nutrition, or food service systems

● Selected, scheduled, or conducted orientation for patients about dietary instructions under the supervision of other clinical staff

Housekeeper Childtime Learning Centers, Hanover, MD 10/2021-12/2021

● Maintained safety regulations in a pediatric educational facility during a pandemic in accordance with COVID-19 protocols

● Trained a member to adhere to safety procedures and protocols of the facility through encouraging communication, resulting in meeting all compliance and safety requirements

● Carefully stockpiled and replenished cleaning inventory to ensure the safety of children Retail Merchandiser SAS Retail Services, Owings Mills, MD 04/2021- 09/2021

● Monitored sales and identified any loss or stock wastage of grocery items

● Collaborated with executives, marketers and salespeople to set prices market trends and surveys

● Educated retail staff on stock display to optimize shelf space and increase marketing

● Coordinated displays over multiple locations within district to increase the credibiltiy of the brand