Service Worker Customer

ESTHER LAURENCEAU

**** ********* **. ********, *** York 11203. 917-***-****. ********@*****.***

SUMMARY OF QUALIFICATION

Compassionate and dedicated professional human service worker with a keen eye on providing an exemplary level of customer service for clients in crisis. Through careful and adept crafting of individualized health maintenance programs and skilled counseling in recovery programs tailored to specific preferences and needs. EDUCATION

Metropolitan College of New York- New York, NY

Bachelor of Professional Studies- Human Services June 2019 Cuny School of Professional Studies- New York, NY

Certificate in Child Development Associate June 2015 PROFESSIONAL EXPERIENCE

Marsha’s House (LGBTQ Shelter) Project Renewal, Bronx New York, NY Case Manager, December 2019- April 2020

● Handle case assignment, draft services plans, review case progress and determine case closure in CARES.

● Made referrals to outside providers on behalf of clients (HIPPA consent).

● Assess and address motivational and psychosocial issues

● Help clients achieve wellness and autonomy.

Custom Protective Services, New York, NY

Security Guard, April 2016- June 2019

● Performed security patrols of designated areas on foot or in vehicles.

● Watch for irregular or unusual conditions that may create security concerns or safety hazards.

● Permitted authorization to enter property and monitor entrance or exits.

● Provided excellent customer service by responding to employees and visitors (i.e. telephone, email, and

● written correspondence).

Watch Guard 24/7, Ridgewood, NY

Concierge, October 2015- May 2016

● Welcome customers upon entrance.

● Acted as the point of reference for guests who needed assistance and attended to their wishes.

● Answered calls, made reservations, received or distributed messages.

● Acquired extensive knowledge of the premises and nearby venues or businesses to make the most suitable recommendations.

Children’s Kingdom Brooklyn NY

Teacher’s Assistant, November 2014-January 2016

● Reinforced lessons presented from teachers by reviewing material with students one-on-one or in small groups.

● Oversee students during non-classroom hours and field excursions.

● Collaborated with lead teachers to recognize issues peers faced and recommended solutions.

● Documented progress and communicated with parents to keep them informed regarding peers. Sheepshead Nursing and Rehabilitation, Brooklyn, NY Certified Nursing Assistant, December 2012- February 2015

● Turned or repositioned bedridden clients.

● Recorded temperature and other vital signs.

● Fed subordinates, measure and document food, liquid intake and output.

● Cleaned rooms and bed linens.

Best Care Inc. Brooklyn, NY

Home Care Assistant, December 2005- July 2012

● Supported patients by providing housekeeping, laundry services, shopping for food and other household requirements.

● Monitored residents by observing physical and mental conditions.

● Helped family members care for recipients with teaching appropriate ways to lift, turn, and reposition.

● Instructed clients’ use of cane, walker, special utensils to eat and equipment for personal hygiene. Holy Cross Brooklyn, NY

Summer Camp Instructor, July 1999- August 2003

● Organized and led a variety of small and large group activities each week. Activities included crafts, nature, songs, and games, opening and closing ceremonies (subject to change).

● Identify and respond to camp behavior issues.

● Know, enforce, and follow all safety guidelines associated with the camp and other program areas. LANGUAGE

English

Creole

COMPUTER SKILLS

Proficient in Microsoft O ce Suite & Outlook

ADDITIONAL INFORMATION

Communication:Award-winning customer service skills. Deals with internal and external customers at all levels via telephone and email to ensure successful communication through active listening and thoughtful questions. Team Player: Enjoys sharing knowledge and encouraging the development of others. Planning and Organizing:Refine planning and organizational skills that balance work, team support, ad-hoc responsibilities in a timely and professional manner.

Contact this candidate