Maurice Ansley

***** * **** *****

Lenexa, KS. **215

620-***-****

aduuo6@r.postjobfree.com

My passion is to bring about success in all its many forms and watch it grow.

Education

Washburn University - Topeka, Kansas 2021 Bachelors

Course Studies: Major in: Business Administrations and Marketing

Snap IT Solutions - Overland Park, Kansas 06/2021 Certificate

Course Studies: CAPM Certification (testing w/The Project Management Institute)

Highland Community College - Highland, Kansas 05/2016 Associates Degree

Course Studies: Accounting & Business Administrations

Experience

Maximus - Lawrence, Kansas 08/2021 12/2022

Position: Dual Customer Service Representative 11/2020 03/2021

Monitor nesting new hires and assist with confidence building

Report attendance of new hires while in nesting

Provide frontline help with nesting new hire call resolution

MasterKey Grant Writer Services Inc. Topeka, Kansas 04/202 1 Present

Position: Grant Writer & Program Director

Create youth preventive programs and trainings using Microsoft Word and Power Point slides

Train and oversee key staff members with program implementation

Report and measure outcome successes using Excel

Forest Park Conference Center Topeka, Kansas 08/2020 01/2021

Position: Grant Writer

Develop new training programs to bring youth back to the park

Instruct staff on how to write grants and provide Word document templates

Secure new training program funding, and budgeting with Excel

Working Men of Christ Ministries Topeka, Kansas 01/2020 07/2020

Position: Grant Writer

Create youth preventive programing using Microsoft Word

Lead daily bible study

Oversee fundraising projects using Excel and Word documents

Breakthrough House Inc. - Topeka, Kansas 07/2019 08/2019

Position: Business Unit Lead Volunteered

Supervise 10-member and co-worker classes 08/2018 07/2019

Developed training programs to encourage consumer participation Submit conduct reports, and provide

improvement one on one coaching

General Dynamics Information Technology - Lawrence, Kansas 07/2018 07/2019

Position: CCO Customer Service Representative 07/2015 11/2017

Model leadership for nesting new hires and promote confidence

Provide individual feedback for new hires while in nesting

Provide present help for new hires in nesting to take calls and resolve caller issues with scripting

Blue Cross & Blue Shield - Topeka, Kansas 10/2017 01/2018

Position: Customer Service Representative

Retrieve and research client information using multiple systems

Verify account information and provider statement of benefits

Determine distinguishing lines of business to address client needs

Hills Pet Nutrition - Topeka, Kansas 08/2014 01/2015

Position: Customer Service Representative

Administer consumer refunds

Optimize delivery by re-routed merchandise to fill back-order sales

Process change-orders and pick-up of damaged goods

Bartlett & West - Topeka, Kansas 01/2013 06/2014

Position: GIS Technician

Created map features and attributes using Arc GIS software

Converted hard copy contracts to digital records for BNSF Railroad

Reconcile contract drawings and attribute with satellite imaging and Excel

Peckham Inc. Lansing, Michigan 01/2008 11/2009

Position: Lead Custodian

Supervise Special Needs worker in janitorial procedures and maintenance

Give quality feedback and follow-ups to improve team performance

Provide team leadership, assign task, and workstation duties for a team of 6-8 workers

Skills and Trainings

Completed Maximus Leadership training and Quality Call Monortoring

Capable with accounting software and tracking application

Efficient in the use of all Microsoft Office applications and production software

Quality Now badge awards for: Active listening, Companionate communicator, Privacy protector,

Process professional.

Contact this candidate