FRANCES N. OSAMOR

Phone: 202-***-****

Address: Washington, DC

Email: aduuns@r.postjobfree.com

PROFILE SUMMARY

Quality-focused and solutions-driven Computer Science professional, offering over 6 extensive years of proven leadership experience in developing productivity, quality, and customer satisfaction across information technology delivery and web-based applications. Demonstrate keen expertise in conceptualizing innovative designs and administrating development life cycle, from conceptualization to implementation while constantly managing the needs of customers, the team, and the organization. Expert at utilizing complex experience in utilizing combined knowledge in design and computer-aided techniques. Intend to develop and implement technological solutions, with emphasis in delivering cost-cutting and productivity improvements. Known as superior communicator with the ability to explain complex processes in easy-to-understand terms to end users. Skilled in proactive identification and resolution of critical systems/network issues. Able to interface with all levels of professionals within a culturally diverse company. Highly effective leader now seeking Software Support Engineer position in a challenging environment, contributing to the goals and objectives exemplifying value added work.

CORE COMPETENCIES

IT Management

Risk Management

Process Improvement

Conflict Management

Organizational Development

Leadership and Team Building

Strong Analytical Skills

Interpersonal Relations

Interpersonal Skills

Time management

Decision Making

Multi-Tasking

Details-Oriented

Highly Organized

Relationship Cultivation

Effective Leader

Customer Service

Good Communication Skills

PROFESSIONAL SKILLS

Demonstrated strong organizational skills through evaluating and prioritizing end-user issues in an effort to minimize interruptions and maximize response times.

Experience with Core Java, Web Services, and Micro services, Exception, Handling and Multithreading.

Experience in Designed and developed multiple J2EE MVC Model based Web Application using J2EE technologies combined with 8 years of excellent tech support and customer service

Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency.

Ensured network, system and data availability and integrity through preventative

Managed firewall, network monitoring and server monitoring both on- and off- site.

Encouraged teamwork to take ownership, maintain clarity in processes, and deliver results to our customers.

Provided complete technical support and guidance to users for all software and hardware.

Defined project scope, goals, and deliverables to ensure consistency with company strategy and commitments.

Monitored operations of programs to ensure policies and procedures are being followed, goals and objectives are met, and services and projects are being accomplished efficiently and effectively. CERTIFICATIONS

MS Azure Fundamentals (AZ-900) Certified

Scrum Master Certified

Project Manager Certified

TECHNICAL SKILLS

Models (Snapshot/Transactional); Expert in setting up maintenance plans, creating jobs, database mail.

Profiler and SQL Query Analyzer; Solid experience on High availability (Always-On) SQL

Server solutions, including Replication

2008/2008R2, SQL Server 2012; Experience in Disaster Recovery Planning, Execution and

Testing at remote site with experience with IT Service Management tools like ServiceNow and Jira Servise Management.

Experience in using SQL Server Tools like Import/Export Wizard, SQL Server Enterprise Manager, SQL.

Experience in RDBMS database design, performance tuning, optimization, backup and recovery in SQL Server.

AWS Cloud IAAS: Provisioning VMs, Storage and Virtual Private NetworksProficient with Microsoft Word, Excel,, and PowerPoint, C++, Python, HTML, AWS, JAVA, CSS, PHP, Eclipse, Anaconda, Spring Boot,JSP, JavaScript, Angular Jira. PROFESSIONAL EXPERIENCE

Frances N. Osamor

Systems Engineer II/Vendor management Oct 2021- Present Procurement Center of Excellence Office of Contracting and Procurement District of Columbia

• Troubleshoot network and production issues and perform root-cause analysis

• Update network documentation periodically to reflect changes

• Identify, develop, update and implement standards and procedures.

• Installing, configuring, testing and maintaining operating systems, application software and system management tools.

• Escalating client concerns and sales opportunities to operations for consideration

• Identified security vulnerabilities and implemented procedures to ensure data center met all security requirements

• Maintained database and updated software used to track vendor projects

• Established and maintained effective vendor relationships

• Coordinated with other team members to achieve assigned goals.

• Ensures vendors’ contractual compliance by tracking and managing performance against agreed Service Level Agreements (SLAs) and other terms of the contract

It Support Technician/Engineer Nov 2020 – Oct 2021 Atos Northrop Grumman - Dulles, Virginia

Received help tickets from users on campus and delegated tasks to appropriate departmental personnel.

Assist in designing and delivering technical methodologies around Service Now.

Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.

The analysis of exception data to identify potential compliance issues; investigation of and reporting on licensing issues and remediation options

Experience working Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists.

Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.

Providing the end user communication for critical issues like service delays/disruption with ETAs. Daily system and application health checks are performed to ensure the smooth running of the application. Handling user queries related to reports, daily job schedules/Database management and providing the solutions within the specified SLAs.

Worked on Service Mapping to define business services, troubleshooting the discovery and mapping process as well as create new discovery patterns.

Drove enhanced performance figures for IT team and department to meet stated management expectations and relevant standards with direct experience with software or Asset Management.

Created transform maps for mapping CMDB data.

Provide regular reporting, both pre-designed and ad hoc, from multiple data sources and develop critical analyses of our customer’s software strategies and entitlement position.

Experience in integrating service watch with monitoring solutions. SQL-Server Database Administrator Apr 2014 – Mar 2017 Constellation Energy – Laurel, MD

Influencing the strategic development and daily operation of the organization’s software asset management processes and systems

Understanding of software licensing best practices

Extensive experience on both SQL Server Administration and T-SQL Application Development.

Gather requirements and develop reports for internal customers. As part of the vendor scorecard process, facilitates and participates regularly in meetings and discussions between the vendor and appropriate System and/or customer resources

Used SQL Indexes for improving query performance, lower storage and maintenance cost.

Experience in optimization tools such as SQL Profiler, Dynamic Management Views (DMVs) and Windows Performance Monitor for monitoring and tuning MS SQL Server performance.

Good experience in user management for DBs, maintaining of databases, and providing SQL.

Experience involved in using tools like SQL profiler for Monitoring and Tuning MS SQL Server.

Proficient in developing business application logic using SQL Stored Procedures, Functions and T-SQL queries and maintained code repository in Visual Source Safe (VSS) for deployments.

Conducted systems design, feasibility and cost studies and recommend cost-effective cloud solutions through service capacity planning and demand forecasting, software performance analysis and system tuning. It Support Software Engineer (Java) Jul 2009 -Aug 2013 Rhode Island Av Printing – Washington, DC

Utilized a CRM daily to track and work desktop support tickets such as hardware repairs, installing software, and maintained user permissions, and answered users’ questions.

Frances N. Osamor

Used Maven to build and deploy the application on web logic server

Used JUnit, framework for unit testing of application and implemented Test Driven Development TDD methodology.

Involved in SDLC Requirements gathering, Analysis, Design, Development, and Testing of application developed using AGILE methodology.

Used spring framework for implementing IOC/JDBC/ORM, AOP, and Spring Security.

Assisted users with pc, software and network problems.

Performed routine pc tests for adware, spyware and possible viruses.

Identified office users training needs, develop and deliver technical training.

Handled technical troubleshooting, including system crashes, slow-downs and data recoveries.

Assisted in software engineering projects as an active team member.

Created layouts for websites and digital newsletters or email advertising.

Provided helpdesk support and resolve problems to the end user’s satisfaction

Generated procedure guides for large-scale tasks such as I.T. purchasing, user maintenance/access in Active Directory, IP phone configurations, and re-imaging laptops.

Assumed the role of a purchaser for IT and effectively saved the company money by locating a competitive vendor.

Worked with physical fiberoptic cables, software managing on routing packets across a global network, DNS, protection against DDoS.

Certified Nursing Assistant (CNA) Nursing Assistance/Research Assistance Aug 2009 - Dec 2011 St Elizabeth Hospital – Washington, DC

Responsible for coordinating multiple lab projects, assisting with fMRI, TMS, and behavioral studies.

Analyzing the data, making meaningful conclusions, presenting the data at conferences, and writing portions of papers for publication.

Provided face-to-face counseling services to the individual consumer, groups, or family members for symptom and behavior management.

EDUCATION

University of the District of Colombia - Washington, DC

PhD in computer science and engineering 2023

MSc computer science 2018

BSc computer science 2016

Associates in applied science (Computer science technology) 2013 LEADERSHIP, HONOR AND ORGANIZATION

University of the District of Columbia 2010-2019

University Honor Roll

Computer Science Association

Recruiting committee

University of the District of Columbia

Volunteer Tutor

Projects and Accomplishments

• Web Design: I used HTML and CSS styles to design an effective and usable website with quality content, navigational structure, layout, graphics, fonts and site maps which at the end-users can access through the internet with the help of a web browser.

• Web Application: I designed and developed multiple J2EE MVC Model based Web Application using J2EE technologies, Servlets, and JSP, Spring Boot, Design Patterns, Hibernate and spring.

• Visualization: I found data that provide the information I needed, then import them into Tableau, analyze them and represented them on a map. I also create a dashboard that will allow exploring the data in depth.

• Web Service: I used Eclipse IDE 2019, MySQL, JDK 12. and Maven to create a Web service that will retrieve information from the Database. The framework used to interact with the database was Hibernate.

• Jira Service Management.

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