Heather Aaron

*** ****** ******, ******, ** U.S.A 07106

aduuna@r.postjobfree.com

973-***-****

PROFESSIONAL SUMMARY

To obtain a job that utilizes my administrative and customer relation skills that will continue to benefit me in future endeavors.

EDUCATION

Prospect Heights High School June 1994

High School Diploma: Accounting

PROFESSIONAL EXPERIENCE

Bed Bath and Beyond Totowa, NJ

Financial Specialist September 2002—August 2020

• Handled inbound and outbound calls for company’s website by responding to customer’s inquiries

• Trained new employees on the different programs

• Resolved store complaints and issues, placing orders, and setting up new bridal registries for customers

• Processed order refunds on customer accounts for duplicate charges, coupon discounts, or any excessive charges mistakenly incurred during online transactions

• Resolved issues with missing deliveries, authorized deliveries, or re-deliveries with special requirements

• Reviewed employee business calls to make sure that the customers were handled correctly and that rules were followed

• Verified billing information against public records and confirmed online financial transactions were not fraudulent

• Reached out to customers via telephone or email to recoup outstanding balances owed to company Community Access Unlimited Roseville, NJ

Direct Support Professional May 2012-December 2012

• Gave individuals medication and needed care

• Provided overnight supervision in a residential setting for individuals with disabilities

• Provided hands on assistance with activities of daily living including bathing and hygienic needs Data Reductions Union, NJ

Data Entry Operator August 2001-September 2002

• Encoded routing numbers and dollar amounts on checks from various banks

• Balanced checks into database systems, reconciled, verified, and distributed coupon payments to customers

SKILLS AND SPECIALITIES

o Microsoft Office Suite

o Data Entry

o Leadership Skills

o Conflict Resolution

o Management

o Customer Service

o Administrative Skills

Contact this candidate