Store Manager Customer Service

Rohini Bhola

Walgreens

Store Manager **** – ****

• Responsible for managing daily store operations, controlling inventory stock levels, and decreasing shrink and excess to meet company goals and strategic initiatives

• Supervising the operation of the store and team members, opening/closing/changing shifts, and task delegation to team members

• Responsible for the planning, and execution of merchandising and advertising campaigns for retail sponsors and vendors

• Supervising team members in the absence of the store manager, and modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience.

• Responsible for reorganizing, maintaining, and strategic marketing planning in multiple store departments

MDEI – Maryland Drivers Education

Office Manager 2015 – 2018

• Performed payroll and managed files

• Managed 6 locations remotely

• Answered phones, took messages, and transferred callers to appropriate staff

• Managed vendor information and interactions

• Took messages and transferred callers to appropriate staff

• Filed paperwork in alphabetical order

• Operated general office equipment to effectively complete daily tasks

• Greeted visitors as they entered the establishment

• Created, maintained, and entered information into databases

• Scheduled students for appointments

• Completed forms in accordance with company policy Southern Maryland Veterans Association

Public/Client Relations and Marketing 2014 – 2015

• Managed files and alphabetized paperwork

• Answered phones, took messages, and transferred callers to appropriate staff

• Operated QuickBooks and performed client relations daily

• Managed vendor information and interactions

• Ensured supplies were adequately available

Liberty Tax Services

Store Manager /Tax Preparer 2009 – 2014

• Operated computers programmed with accounting software to record, store, and analyze information.

• Answered phones, took messages, and transferred callers to appropriate staff

• Operated QuickBooks and performed client relations daily

• Managed vendor information and interactions

• Ensured supplies were adequately available

Education

Essex Community College, Rosedale MD

Associates in Business

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