MICHELLE

MANN

michelle.mann***@gmai

l.com

319-***-****

Evansdale, IA 50707

Highly motivated employee seeking { blank } position within a team oriented environment. Offering dedication,

punctuality and a positive attitude. Eager to bring value to the position while understanding the importance and necessity of remaining coachable with a high excitability for learning new strategies and proven methods.

PROFESSIONAL SUMMARY

Dollar General Store - Lead Sales Associate

Evansdale, IA • 05/2022 - 01/2023

WORK HISTORY

Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.

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Provided exceptional customer service for our

community

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Implemented new marketing initiatives to drive sales and improve overall performance.

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• Managed efficient cash register operations.

Stocked merchandise, clearly labeling items, and

arranging according to size or color.

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Answered customer questions about products and

services, helped locate merchandise and promoted

key items.

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Opened, shelved and merchandised new products in

visually appealing and organized displays for optimal sales promotions.

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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

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Developed strong rapport with customers and created positive impression of business.

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Created inviting environment for customers by

maintaining store organization and cleanliness.

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Refunded payments for returned items, processed

exchanges and offered store credit to achieve

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SKILLS

• Team Leadership

• Time Management

• Customer Service

• Flexible Hours

Strong Communication and

Interpersonal Skills

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Teamwork and

Collaboration

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Consultative Sales

Techniques

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Jesup High School

Jesup, IA • 05/2013

High School Diploma

EDUCATION

Arby's Restaurant - Food Service Team Leader

Elk Run Heights, IA • 04/2022 - 07/2022

Manor Care Nursing And Rehab - CNA

Waterloo, IA • 08/2016 - 11/2016

Isle Of Capri Casino - Server

Waterloo, IA • 01/2015 - 10/2015

customer satisfaction.

Informed customers of store promotions to encourage additional sales purchases.

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Balanced and organized cash register by handling cash, counting change and storing coupons.

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Trained, coached and mentored new sales associates for maximum performance.

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Troubleshot cash registers and computer systems

experiencing slow-downs, crashes and data loss.

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Identified and implemented enhancements to

customer service and communication to improve

efficiency and customer satisfaction.

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Monitored temperatures on serving line and

refrigerator equipment to promote proper food

storage and safety.

•

Maintained compliance with company policies and

procedures for food safety, sanitation and quality.

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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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Promoted good oral and personal hygiene by aiding

patients with shaving, bathing and teeth brushing.

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Checked patient vitals such as temperature, blood

pressure and respirations.

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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Implemented individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.

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Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

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• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

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Maintained clean tables to keep dining room and work areas clean.

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Inspected, shuffled and delivered cards to guests in play at gaming table.

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Exchanged legal currency for gambling chips and coin money.

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conducted games such as Blackjack, by explaining

rules, taking bets and delivering payouts.

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Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

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Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.

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Contact this candidate