Customer Service Manufacturing Operator

TENIA MULLIGAN-HEMMITT

313-***-**** *************@*****.*** Detroit, MI 48219

SUMMARY

A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Loading and Unloading Protocols

Scheduling Flexibility

Workplace Safety

Modifications and Adjustments

Conflict resolution

Organizational skills

Critical thinking

People skills

Customer service

Good work ethic

EXPERIENCE

Manufacturing Operator, STELLANTIS, August 2013-Current DETROIT, MI

Pressed buttons to activate cleaning equipment or machines. Set up and operated production machinery according to specific standards and protocols of company.

Organized pallets and secured materials with plastic wrap to prepare for movement to skids. Security Guard Officer, Old Redford Academy High School, October 2011-April 2013 DETROIT, MI

Surveyed property to prevent and identify vandalism or disarmed alarm systems. Maintained high levels of alertness throughout shifts. Adhered to daily patrol schedules to support consistent security presence throughout property. Provided friendly and professional assistance to employees, visitors and customers. Searched bags manually to identify prohibited items and contraband. Monitored security cameras to identify and respond to suspicious activity. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Warned persons of rule infractions or violations and evicted violators from premises. Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Verified photo IDs and tickets to allow guests passage. Monitored building and property entrances and exits to detect intrusions and protect assets. Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

Completed incident reports to record security or loss prevention incidents. Security Guard Officer, Detroit Public Schools, August 2002-June 2010 DETROIT, MI

Documented security-related situations and submitted in-depth reports to superiors. Adhered to daily patrol schedules to support consistent security presence throughout property. Maintained high levels of alertness throughout shifts. Provided friendly and professional assistance to employees, visitors and customers. Searched bags manually to identify prohibited items and contraband. Monitored security cameras to identify and respond to suspicious activity. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Reviewed guest identification and employee credentials to authorize entry onto premises. Warned persons of rule infractions or violations and evicted violators from premises. Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.

Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Monitored premises and recorded activity in daily officer reports. Enforced security regulations and escorted non-compliant individuals to private areas for processing.

Searched individuals and baggage for weapons and other prohibited items. Verified photo IDs and tickets to allow guests passage. Monitored building and property entrances and exits to detect intrusions and protect assets. Patrolled crowds during events to preserve order and promote security. Completed incident reports to record security or loss prevention incidents. Screened visitors and employees for weapons and contraband with hand wands and metal detectors.

Customer Service Associate, Farmer Jacks Supermarket, April 1996-June 2002 Southfield, MI

Addressed inquiries, resolved customer issues and managed customer relations. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Maintained customer privacy and protected company operations by keeping information private and confidential.

Consulted with customers regarding needs and addressed concerns. Improved customer service wait times to mitigate complaints. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

EDUCATION AND TRAINING

Some College (No Degree)

Liberal Arts and General Studies, WAYNECOUNTYCOMMUINTY, Detroit, MI

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