Administrative Assistant Data Entry

TOMERRIAL N WILLIAMS

**** ****** ***** ** ** APT 4H

WILSON, NC 27893-4451

Phone: 252-***-****

Alt Phone:252-***-****

Email: ************@*****.***

Employment History

Bus Driver, Bus Drivers, School or Special Client

01/2019 - Current

East Coast Migrant Head Start

506 Pender St E, Wilson, NC

Follow all policies, rules, and state and federal regulations to ensure proper Pre-trip, on-board, and post-trip transportation for the families of the program

Ensure and provide safe, reliable, on time transportation for the children enrolled in the program

Assist the boarding and unloading process with verified chronological time and date entry

Acquire and maintain the licensures required to fully operate a 20+ passenger school bus

Comply with random alcohol/drug testing as required

Continue education with proper training and testing as required for state and federal regulations

Multi-Line Sorter, Production Workers, All Other

09/2018 - 12/2018

QVC Industrial Center

100 QVC Blvd., Rocky Mount, NC

Using preprinted order forms per customer, sort, match, and pick the corresponding items by SKU, color, quantity and item name to add to line for order processing and packing to be sent out in a timely fashion

Complete multiple orders per day, per hourly section, to meet a quota

Find, sort, and fix any errors made on the order line to send out the proper order on time

Store Manager, Administrative Services Managers

03/2017 - 06/2018

Family Dollar, LLC

3016 Sunset Ave., Rocky Mount, NC

Hired as an Assistant Store Manager/ Key Holder, responsible for store operations.

Responsible for opening and closing the store.

Operate cash register to provide excellent customer service.

Maintain the facility and supervise activities to include bookkeeping, stocking, and keeping the store organized and completed schematics within designated time frames.

Supervise staff and designate tasks to be completed.

Staff scheduling; time management, and timecard resolutions.

Responsible for hiring, firing, reprimands, recognition, and training for staff effectiveness.

Later promoted to store manager continuing to complete much of the same duties in multiple locations with Sunset, Rocky Mount as pride store.

Also responsible with leading the increase in sales, decrease in thefts, and increased staff and customer relations and morale.

Production Technician, Manufacturing Production Technicians

09/2017 - 04/2018

UTC Aerospace Systems

4200port Dr. NW, Wilson, NC

Test and assemble product for functionality, correct measurements, and quality

Monitor and adjust work processes throughout the line to make sure it passed each point

Learned different sections to be able to give continuity of the product in the absence of another teammate

Troubleshoot problem items with equipment and test them on the electrical equipment as needed before passing to another section

Front Office Administrative Assistant, Customer Service Representatives

03/2015 - 01/2016

Sienhua Group

1815 W Oak Pkwy, Marietta, GA

Originally hired as Warehouse QA- packer; product selector; and quality control.

Transferred to office administrator to assist Warehouse Supervisor.

Managed multiple client/store databases; ordering systems; and product supply.

Ensured accurate database entry of both manual and electronic order processing.

As accounting assistant: ensured timely processing of receipts for payments from clients

Processed invoices for payment refusals, checks and balances; order resolution and product recovery

Used Quick Books to managed payroll, invoices, expense report, payment notifications,

Completed customer orders and resolve customer conflicts/disputes.

Provided exemplary assistance to all of the office staff within their office skill set.

Work with upper management to ensure appropriate changes were made to improve employee effectiveness and customer satisfaction.

Inbound Call Center Representative, Customer Service Representatives

09/2014 - 12/2014

Computing Services Agent Wipro, Inc.

1600 Piedmont Rd., Decatur, GA

• Took inbound calls for an electronics and home theater company

• Used excellent communication and customer service skills to help resolve issues for irate patients • Diagnosed and resolve computer issues for patients

• Used a multi-line phone system and multi-screen computer software to ensure order accuracy and customer satisfaction.

• Work with upper management to ensure appropriate changes were made to improve employee effectiveness and customer satisfaction and account renewals.

Childcare Group Leader/Bus Driver Harrison Family, Education Administrators, Preschool and Childcare Center/Program

01/2013 - 06/2014

Rocky Mount Harrison Family YMCA

1000 Independence Dr. Rocky Mount, NC

Childcare Group Leader/Bus Driver Harrison Family YMCA Rocky Mount, NC (01/2013 - 06/2014)

• Supervised 10+ students upon arrival and before departure on bus rides

• Drove 15 passenger mini-bus

• Certified Group leader for grades K-5 by the NC Department of Health and Human Services

• Monitored students behavior throughout the bus trip to ensure each child's safety

• Used excellent communication skills to maintain relationships with teachers and parents who brought children to the bus daily

Administrative Assistant, ABB, Human Resources Specialists

06/2011 - 11/2011

ABB/Manpower

Assist in Human Resource processing clerical duties, filing, and data entry.

Reorganized all file cabinets to improve the filing system.

Data Entry in Word and Excel and use existing templates.

Used Quick Books to manage and enter payroll

Optimized document storage using computer system as well as hard copies in the filing system.

Developed PowerPoint Training Packages from existing Policies and Guidelines for new hire.

Recordkeeping, scheduling, and processed data for new hire badges.

Managed and Maintained Timecards, Timekeeping, and Payroll Activity with designated software.

Customer Service Representatives, Customer Service Representatives

08/2009 - 05/2011

WEST

ROCKY MOUNT, NC

Confer with customers by telephone and in person in order to provide information about products and services.

Take orders and cancel accounts to obtain details of complaints.

Contact customers in order to respond to inquiries and notify them of claim investigation results and any planned adjustments.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Complete contract forms, prepare change of address records, and issue service discontinuance orders.

Refer unresolved customer grievances to designated departments for further investigation.

Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.

Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Solicit sale of new and additional services or products.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Tax Preparers, Tax Preparers

11/2009 - 04/2010

JACKSON-HEWITT

WILSON, NC

Check data input and verify totals on forms prepared by others to detect errors in arithmetic, data entry, and procedures.

Review financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns.

Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.

Consult tax law handbooks and bulletins in order to determine procedures for preparation of typical returns.

Compute taxes owed or overpaid, using adding machines and personal computers, to complete entries on forms, following tax form instructions and tax tables.

Furnish taxpayers with sufficient information and advice in order to ensure correct tax form completion.

Interview clients to obtain additional information on taxable income and deductible expenses and allowances.

Prepare complex tax returns for individuals and small businesses.

Calculate form preparation fees according to return complexity and processing time required.

Education History

Start Date

Completion Date

Issuing Institution

Location

Degree Received

Course of Study

Semester Hours

01/2019

01/2019

NC DMV

Wilson, NC

Vocational School Certificate/License

NC CDL Training

100

-NC CDL- Class B with P&S endorsements

Pursuing Class A, January 2020

08/2008

Wilson Technical College

Wilson, NC

Vocational School Certificate/License

Early Childhood Education

08/2007

Everest Institute

Marietta, GA

2 Years at College or a Technical or Vocational School

Medical Administrative Assistant

08/2007

Everest Institute

Marietta, GA

Certificate of Attendance/Completion (Disabled Individuals)

Certified Medical Coding And Billing Specialist

Medical Administrative Assistant

01/2002

Wilson Technical College

Wilson, NC

Associate's Degree

Early Childhood Education

06/1995

Petersburg Junior High School

Petersburg, VA

High School Diploma

Business

-CRC Gold Recipient, 2009

Contact this candidate