** ****** ****** **********, ** 401-***-**** aduuga@r.postjobfree.com

Sandra K Waite

Objective

Highly enthusiastic customer service professional with 30 years client interface experience.

Core Strengths

Energetic work attitude

Sharp problem solver

Courteous demeanor

Team player

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks,

Also working overtime as needed

Employment History

February 3, 2000

Patient Acct Rep

Rhode Island Hospital Providence, RI

Under the general supervision of the Supervisor, interviews, pre-register/registers and admits patients. Financially clears accounts for Admission and other Ambulatory Departments by obtaining demographic, third-party insurance and related financial information, entering same to on-line computer system review and follow-up on patient accounts for data collection for billing. Verify all demographic and insurance information and obtains and/or apply for the referrals and/or authorizations from the payers. Interviews patients or patient representative in order to obtain complete and accurate personal and financial patent information, follow up on missing data by interviewing patients, families or calling nursing homes and other facilities. Utilize multiple systems to validate the accuracy of patient’s health insurance, acquire authorization and patient’s financial liability.

Worked on System SMS, PATIENT LINKS, at present working on EPIC SYSTEM at RIH

Blue Cross Blue Shield

Of Rhode Island

1988

Responsible for all facets of medical billing and accounts receivable management including charge

Entry, payment posting, customer service and follow-up in profitability. Responsible for reviewing the patient demographic information. Also responsible for reviewing the physician’s coding at the time of charge entry to ensure accuracy, timely payments, and to maximize revenue.

Education

June, 1978

September, 1979

Business

Business

Hope High School

Modern Secretarial School

References

References are available on request.

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