Cheryl
Coetzee
Senior Client Support
Specialist
Contact
Address
St Louis, MI, 48880
Phone
***********@*****.***
Skills
Organizational Skills
Excellent
Communicate Effectively
Excellent
Planning
Excellent
Clerical Experience
Excellent
Guest relations
management
Excellent
Knowledgeable and dedicated general professional with extensive experience in clerical and office duties. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized attention to detail in all duties and highly adaptable. Work History
2020-09 -
Current
Food Server
Sodexo Alma College, Alma, MI
● Kept guest and work areas clean, organized and
sanitized per established standards.
● Maintained health and food safety standards at all stages, from storage through delivery.
● Used slow periods to restock supplies, ice, trays and delivery bags.
● Organized and replenished supplies at food stations to optimize team performance.
● Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
● Inspected equipment, refrigerators and warming
lamps to check compliance with safe operating levels. 2015-01 -
2018-01
Senior Client Support Specialist
Whale Coast, West Cape, South Africa
● Collected confidential financial information from clients to construct comprehensive financial plans.
● Responded to all client inquiries and asked
appropriate questions to facilitate resolution.
● Interacted with team members across departments to research and resolve customer issues.
● Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
● Calculated correct order totals, updated accounts and maintained detailed records for inventory
management.
● Increased efficiency and team productivity by
promoting operational best practices.
2010-01 -
2014-12
Housekeeping Supervisor
Misty Waves Boutique Hotel
● Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
● Trained and mentored all new personnel to maximize quality of service and performance.
● Completed schedules, shift reports and other business documentation.
● Adhered to safety protocols by enforcing proper
equipment usage.
● Communicated repair needs to maintenance staff.
2006-01 -
2009-01
Community Outreach Manager
Choc Children Foundation, Sandton, South Africa
● Networked with local organizations, leaders and
consumers, resulting in establishment of new and
lasting partnerships and relationships.
● Conducted community workshops to promote
different programs and educate public on available services.
● Developed long-lasting partnerships with local leaders, management team and business sponsorships through
active engagement, exemplary communication and
influential skills.
● Wrote content for newsletters, social media pages and informational packets.
● Acted as main point of contact between
management, clinical staffs and external community.
● Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
Education
High School Diploma
Bellville High School - Cape Town, South Africa
.