Data Entry Customer Representative
Resume:
Alana Knight
Cookeville, TN *****
931-***-**** **************@*****.***
Objective
To obtain a fulfilling position in which to utilize my strengths and allow me to grow in a career. Special interest in the helping profession and customer representative work.
Work experience
Parker Brothers Glass & Mirror, LLC Cookeville, TN Office Manager
2018 - present
Customer service representation
Accounts payable and receivable
Appointment and installation scheduling
Payment options planning
Quickbooks documentation of all services
Payroll
Provide estimates
Admininstration assistance to owner
Office cleaning and organization
Door Dash Cookeville, TN Delivery Driver November 2022 – Present
•Deliver food timely
•Balance sales and profits
•Exhibit excellent customer service to patrons
•Practice safe and sanitary skills in a transportation environment
•Ensure customer is kept up to date throughout delivery process
Volunteer Behavioral Health Care Services Cookeville, TN Case Manager January 2010 – October 2017
Data entry, documentation and management of sensitive information and up to date reports
Monitor adults and children, including working as the client’s advocate with medical/mental health providers, local employment agencies, Veteran's Affairs, etc
Coordinate caseloads of up to 30 families in the Upper Cumberland area at a given time
Work closely with clients and family members to determine needs and goals
Attend monthly training and staff meetings
Instruct a parenting skills class twice weekly
Assist low-income veterans and vet families to secure housing
Work with local landlord agencies and utility providers to house homeless individuals
Build community partnerships in order to work toward common goals
Staff client cases bi-weekly at Vet Treatment Court and Vet Task Force
Assist clients with A&D issues and mental health diagnoses to obtain treatment
Pizza Hut Cookeville, TN Delivery Driver February 2014 – December 2017
Prepare and deliver food timely
Balance sales and profits
Exhibit excellent customer service to patrons
Practice safe and sanitary skills in a meal preparation environment
State of Tennessee Department of Children’s Services Carthage, TN Family Service Worker January 2008 – September 2010
Data entry, documentation and management of sensitive information and up to date reports
Monitor and rehabilitate at risk families and children, including working as a liaison for the court system, treatment centers and programs, and community partners
Coordinate caseloads of up to 21 families in a tri county area at a given time
Work closely with community partners and family members to determine the needs, goals and outcomes of families involved with the department
Attended training in positive behavior support, foster care, permanent guardianship, independent living skills, and child protective services
Country Kitchen Cookeville, TN Server/Hostess/Chef January 2006 – December 2007
Prepared and served meals
Balanced sales and profits
Exhibit excellent customer service to patrons
Sears Cookeville, TN Sales Representative August 2003 – June 2006
Provided prompt service to potential buyers in the electronics and appliance departments
Opened credit accounts for customers
Informed customers about extended protection agreements
Accounted for all profits and sales for each shift worked
Education
Bachelor of Science Tennessee Technological University Cookeville, TN May 2007
Major: Human Ecology Minor: Child Development and Family Relations, Psychology
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