Administrative Assistant Customer Service

WENDY SOLORIO

*********@*****.*** M: 626-***-****

S U M M A R Y

A well organized and versatile administrative professional with over 20 years of progressive experience in the aerospace, defense, telecommunications, supply chain, and consumer automobile products industry sectors. A proven track record in building internal and external business relationships critical in delivering a wide range of administrative tasks in fast moving environments. A recognized administrative/executive assistant professional with a strong focus on the timely completion of daily and weekly office tasks while striving to meet tight deadlines. An administrative professional with demonstrated abilities to provide confidential and timely communications supporting management and executive teams. Poised interpersonal communication skills fosters engaging communication with visitors, team members and the management team. Known for the delivery of excellent customer service and skilled rapport with customers and internal colleagues that result in increased customer satisfaction and a smooth office environment.

C O R E C O M P E T E N C I E S

Versatile administrative & support capabilities

Excellent customer service focused professional

Thorough & organized multi-tasking abilities

Employee benefits/HR assistance skills

Marketing projects backup support

Engaging interpersonal communication skills

Community outreach/ local business experience

Monitoring & ordering of office supplies

P R O F E S S I O N A L E X P E R I E N C E

NATIONAL TECHNICAL SYSYTEMS Anaheim/Fullerton, CA $260MM 2018-2022

NTS is a global Test, Inspection, & Certification (TIC) company that provides integrated testing, systems evaluation\certification primarily focused on the aerospace, defense, telecommunications, supply chain, medical and consumer products industry sectors.

Quote Coordinator

Edit and send final draft of proposed quote for test to be performed.

Field incoming sales calls and re direct to appropriate Testing Site.

Administrative Assistant

Provided skilled multitasking abilities on a wide range of daily and weekly tasks spanning executive meeting scheduling, mail dissemination, travel & hotel reservations, and ordering all office supplies for the office staff.

Stepped up in providing assistance with the HR team with paperwork management and delivering marketing support with projects & daily paperwork organization.

NISSAN of DUARTE Duarte, CA 2001-2018

Nissan of Duarte is a certified Nissan regional car dealership providing sales and service to the greater West Covina area to Monrovia, CA.

Administrative Assistant

Successfully delivered a solid and engaging first impression on incoming customers with poised interpersonal communications and assistance navigating the dealership.

Provided skilled mechanical abilities in a variety of daily weekly tasks including creating training materials for employees, editing important documents, fielding questions about employee benefits, maintaining employee files, creating various reports, assembled P.O.’s, review applicant resumes, and researched / revised employee policies and procedures.

Spearheaded and drove a number of tasks and dealership initiatives spanning legal updates, orchestrating community outreach programs, utilized multiple CRM’s, managing the customer service surveys, delivered strong support in the management of P. O.’s, and invoices, and coordinating the invoicing, checks, and jackets for customer contracts.

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