Mary Lewis

**** ****** ****** #***, **********, California 90707 *562-***-***** aduubc@r.postjobfree.com

Detail-oriented professional with 3+ years of experience and a proven knowledge of customer retention with experience in records management, Microsoft Office 365, customer service, and data entry. I have excellent communication, interpersonal, and creative thinking skills. Frequently praised as hard-working by peers, I can be relied upon to assist your company achieve its goals. Aiming to leverage my abilities to successfully fill the role at your company.

EDUCATION

Michigan State University, College of Communication Arts and Sciences, East Lansing, MI

Bachelor of Arts in Communication; completed in May 2022

-Minor: Business

-Full scholarship member of Michigan State University Tennis Team

-Women's Tennis Team: 3 years of competing - 2 years as Team Captain

-Committee member of Diversity Leadership Council (DLC) - 3 years

-Committee member of Women's Leadership Council (WLC) - 2 years

-Community Service: Food Drives, Middle School After School Activities, and etc.

University of Arizona, College of Communication Arts and Sciences, Tucson, AZ

-Transferred Fall of 2018

-Full scholarship member of University of Arizona Tennis Team

-Women's Tennis Team: 1 years of competing

-Community Service: Wheelchair Sports at the University Recreation Center

SKILLS

Proficient in Microsoft Excel, Microsoft Word, Microsoft Outlook, and Google Docs.

Strong Analytical and Statistical Skills

Strong understanding and proficiency of Financing, Policy Implementation, Policy Analysis, Reporting, Project Management, Public Safety, Emergency Preparedness, Qualitative & Quantitative Research, and Healthcare Delivery.

Order & Refund Processing, Data Entry & Maintenance, Alphanumeric Entry, Word Processing, Customer Account Management, and Customer Data Confidentiality

PROFESSIONAL HISTORY

Data Entry Clerk 1-800 UniteUS, Los Angeles, CA

May 2020 – July 2022

Analyzing the data errors, reporting the problems with the data, check source documents for accuracy and verifying when necessary and research further information for incomplete documents.

Produced reports, policy briefs, and presentations, for a variety of audiences.

Verifying, correcting, deleting unnecessary data, and combining data from several sources before entering into files.

Maintaining excellent attendance records staying ahead of schedule with regard to event and deadlines by inputting using alphabetic and numeric information by keyboard.

Met deadlines while maintaining high-quality deliverables while storing completed documents in assigned locations.

Customer Service Representative Court One Athletic Club, Okemos, MI

June 2019 – October 2021

Addressed customers courteously using suitable methods and problem-solving skills while helping develop rapport with customer base and build lasting relationships.

Responding to telephone inquiries following standard operating procedures and policy.

Outbound/inbound phone calls, screen calls, arranges appointments, performs associated clerical duties

Maintained logs and documentation to detailed information regarding incoming and outgoing calls.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.