Pentecost Dickson

B.Sc. Chemistry (+***) 810******* (+234) 701-***-**** aduuba@r.postjobfree.com

https://www.linkedin.com/in/pentecostdick/

No. 6 Alhaji Raimi Arutu Street, Fatimo bus stop, Odo Ona, Ibadan, Oyo State

A dedicated, enthusiastic, and friendly personality, who is flexible and able to adapt to changing priorities and maintain a positive attitude and a strong work ethic, I seek to work in a reputable organization that promotes excellence, integrity, diversity, and synergy, where my full potential will be exploited for the mutual benefit of the organization, my career, and the world at large.

WORK EXPERIENCE

CUSTOMER CARE SPECIALIST (GREEN AFRICA AIRWAYS) (December 2021 - date)

Make and receive calls to/from Green Africa Airways customers nationwide

Resolve queries, request and complaints of customers and proffer solutions via email interaction

MTN CUSTOMER CARE REPRESENTATIVE (ISON XPERIENCES) (September 2020 - December 2021)

Make and receive calls to/from MTN customers nationwide

Advertise and sell MTN products and services

Resolve queries and complaints of customers and proffer solutions

Assist in mentoring new customer care agents

One time quality King Award

DOCUMENT MANAGEMENT OFFICER (DataMax Files and Guarantee Trust Bank) (November2018 - December 2020)

Manage Guarantee Trust Bank Customer’s documents

EDUCATIONAL INSTRUCTOR (Aperin Boys High School) (NYSC) (September 2017 - June 2018)

Help the boy child grow academically

SECRETARY/TRANSPORT AND ORGANIZING SECRETARY (Nigeria Christian Corpers’ Fellowship) (NCCF) (September 2017 – February 2018)

Plan and execute strategic events like outreaches to the poor and sick in remote rural settlements with medical support and relief aids, community sanitation and cleaning, and conveying fellow corpers to strategic empowerment conferences

Awarded with a certificate of recognition,

EDUCATIONAL INSTRUCTOR (Pearl’s Comprehensive School) (September 2016 –July 2017)

Help the boy and girl child grow academically and become responsible individuals endowed with relevant knowledge

INDUSTRIAL TRAINEE (National Agency for Food and Drugs Administration and Control NAFDAC) (February 2015 – August 2015)

Carryout qualitative and quantitative analysis on water, drugs, food and cosmetics products

PERSONAL SKILLS

Adaptability and Flexibility

Communication and social skills

Critical thinking, creativity and problem solving

Organization, Collaboration and teamwork

Time management

Writing

EDUCATION

UNIVERSITY OF MAIDUGURI B.Sc., Chemistry (Second Class, Upper Division)(2016)

PROFESSIONAL CERTIFICATION

Customer Care Representative

[Ison Xperiences]

Quality Health, Safety and Environment (Basic) Level 1, 2 and 3

[Deeprimex Consulting, International Association of Safety Professional (IASP)]

REFEREES - ON REQUEST