Data Entry Time
Resume:
Luma Anabtawi
Houston, TX
****.********@*****.***
SUMMARY
I am a data-driven customer service expert with 6+ years of experience in customer support, relations, and e-commerce. My analytical skills and ability to develop effective solutions have resulted in cost savings, increased revenues, and improved customer satisfaction. I am seeking a role that utilizes my analytical and customer service skills to drive results in an organization. PROFESSIONAL EXPERIENCE
September 2020 to December 2020
Customer Service/Dispatcher
Angels Courier
Optimizing scheduling and dispatch decisions to improve efficiency and productivity, such as utilizing real-time data and advanced routing algorithms.
Proactively identifying and addressing potential issues, such as delays or equipment malfunctions, to minimize disruptions to operations.
Implementing safety protocols to ensure the safe and efficient operation of vehicles and equipment and ensure compliance with relevant regulations.
Providing regular updates and status reports to superiors and customers on the progress of work and any potential issues.
Collaborating with other departments such as maintenance or logistics to coordinate resources and resolve any operational challenges.
Utilizing technology tools, such as GPS tracking and fleet management software, to improve decision making, increase visibility into operations, and streamline communication.
Continuously monitoring and analyzing data, such as delivery times and crew productivity, to identify areas for improvement and make data-driven decisions. September 2019 to November 2019
Guest Advocate
Target
Continuously monitor and anticipate guest needs and proactively address them to ensure a positive customer experience.
Utilize point-of-sale (POS) system and other tools to process transactions efficiently and accurately.
Handle customer complaints and concerns in a professional and timely manner, escalating issues to management as necessary.
Collaborate with other departments such as marketing and visual merchandising to implement promotional events and displays that enhance the customer experience.
Ensure that all areas of the store are clean, organized, and properly maintained to create a welcoming environment for guests.
Continuously monitor and analyze store performance data such as sales, customer satisfaction, and inventory levels to identify areas for improvement and make data-driven decisions.
Continuously update knowledge on product information, promotions and industry trends to better assist the guests.
Use different communication tools such as phone, emails, and live chats to connect and assist customers
January 2015 to May 2019
Customer Care Team Lead
Opensooq (Classified Ads Website)
Handling customer inquiries and complaints through various channels such as email, phone, chat, and in-person meetings
Maintaining knowledge of platform updates and changes
Escalating bugs, enhancement and feature requests
Managing duty schedules and informing team members of weekly shifts
Collecting feedback and reporting it to upper management
Gathering information on customer satisfaction rate, number of created tickets and median first reply time
Dealing with requests and escalations from OpenSooq partners and other department
Addressing and resolving any issues or complaints from angry or upset customers
Handling tasks requested by management
Assisting team members to satisfy users and making them happy
Handing over the cash from OpenSooq partners
Dealing with escalated cases and requests from other departments (IT, Accounting, Sales, etc.) to deal with users and solve their issues and vice versa. September 2013 to November 2014
Content Moderator
Opensooq.com (Classified Ads Website)
Responsible for posting and editing added ads by users live on the web, edit the posted Ads as the website terms, delete prohibited and scam Ads. August 2011 to February 2013
Online Customer Advisor – Data Entry
Crystelcall – Dubizzle.com (Classified Ads Website)
Moderation agent at Dubbizle.com (Classified Ads website) responsible for posting advertisements live on the web, edit the posted Ads as the website terms, delete prohibited and scam Ads.
Telemarketing: Call potential customers who want to sell their Cars, Properties, Electronics etc. and advise them to register in the website. Answer user's questions, inquiries in Arabic and English. Assist customers in posting their Ads.
Data Entry: posting Client Ads in the webiste
Education
2007 – 2011
Hashemite University
Bachelor of Financial Economics in Financial Economics Skills
Customer service and Customer Care Account Management
Multitasking Call Center
Office 365 Operation
Team Lead Technical Support
Data Entry Time Management
Contact this candidate