Yolanda Davis

Warehouse Associate, Asst Facilities Mgr Janitorial Supervisor/Q&A Inspector,

Temple Hills, MD 20748

aduu78@r.postjobfree.com

+1-301-***-****

Recently re-joined the Warehouse Industry after 20 years of other work. I happem to like refreshing old

hats I've worn I'm a versatile quick study that will bring something to the table.

20 years of cleaning experience. I am computer literate, work well unsupervised and I take great pride

in everything I do. I welcome new endeavors, allowing me to gain more knowledge. I believe in growth

and development. Punctuality and reliability are a few of my strong points

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Custodial Field Supervisor

Clean Team Janitorial - Washington, DC

August 2019 to Present

I supervise, train, inspect, clean, And build morale. I report to Upper Management I Have 20 employees at

8 different locations. I am hands on and I believe in growth And development. I work with My employees

to become 1st class custodians with a high Quality of safety

Custodial Supervisor

USPG - Washington, DC

March 2014 to Present

I Lead a team of 15 employees to clean and/or repair a four -level parking garage. I clean, supervise,

inspect, critique, discipline, train/cross train all custodial and Maintenance employees. I work with outside

vendors and contractors, providing great customer service to employees, patrons, and visitors. In the

past, I have also stood in the absence of our Facilities Manager, making sure the Custodial/Maintenance

department is a smooth operation.

Customer Service/Cashier

Maxway Variety Store - Lanham, MD

February 2016 to October 2016

Lots of customer service, cashier, closing of business, loss prevention and putting items back in place.

I am a very active person. At the time, this store was ideal for me, area wise. It closed and I chose not

to relocate to Hyattsville.

Caretaker

Private Duty In-Home Care - Lanham, MD

January 2013 to July 2013

Caretaker for elderly lady in her home, assisted with meals, bathing, eating and meds. Assisted client

on outings, until her demise

Customer Service Representative/Call Center Agent

AFFINA, LLC - Peoria, IL

May 2007 to March 2013

Answered calls for Eureka/Electrolux troubleshooting customers issues with their goods, upselling, data

entry, taking telephone payments, lots of customer interaction. One of the top Salespersons 5 times

during my tenure.

Medical Receptionist

Midwest Urological Group - Peoria, IL

January 2000 to January 2006

Worked for an office of five Urologists answering phones, filing, checking patients in, collecting insurance

information, tidying the office, creating charts, and appointment reminders. Lots of Customer interaction

Education

Some college in Medical Transcription

Midstate College - Peoria, IL

August 1993 to May 1995

High school diploma or GED

Skills

• Janitorial (10+ years)

• Customer Service (10+ years)

• Supervisory (5 years)

• Janitorial Supervisor (6 years)

• Management

• Cleaning

• Data Entry

• Microsoft Word

• Receptionist

• Retail Sales

• Communications

• Inventory

• fast learner

• Communication Skills

• Front Desk

• Computer Literacy

• Medical Receptionist

• Loss Prevention

• Medical Office Experience

• Senior Care

• Home Care

• Supervising Experience

• Facilities Management

• Medical Records

• Upselling

• Insurance Verification

• Clerical Experience

• Medical Scheduling

• Patient Care

• Medical Terminology

• Spanish

• English

• Phone Etiquette

• Typing

• Caregiving

• Commercial cleaning

Certifications and Licenses

Fork lift certification

Present

Driver's License

OSHA 10

June 2021 to June 2025

OSHA CLASS TAKEN. RECEN L Y. CARD TO BE MAILED.

Assessments

Customer Service Skills — Proficient

September 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction.

Full results: Proficient

First Aid — Completed

March 2019

Measures a candidate's ability to identify treatments for common medical emergencies.

Full results: Completed

Verbal Communication — Proficient

March 2019

Measures a candidate's ability to effectively convey information when speaking.

Full results: Proficient

Warehouse Associate — Highly Proficient

September 2019

Assesses the tendencies that are important for success in warehouse roles.

Full results: Highly Proficient

Personality: Hard-Working — Expert

September 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think

before acting.

Full results: Expert

Customer Focus & Orientation — Highly Proficient

March 2019

Measures a candidate's ability to respond to customer situations with sensitivity.

Full results: Highly Proficient

Workplace Safety — Completed

October 2019

Following best practices to avoid accidents and injuries.

Full results: Completed

Customer Focus & Orientation — Proficient

February 2020

Responding to customer situations with sensitivity

Full results: Proficient

Home Health Aide Skills — Highly Proficient

January 2020

Providing care to patients in a home setting.

Full results: Highly Proficient

Reliability — Familiar

September 2019

Tendency to be dependable and come to work

Full results: Familiar

Delivery Driver — Highly Proficient

September 2019

Interpreting instructions, reading maps, and solving problems.

Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient

November 2019

Adapting leadership style to accomplish goals using rational or emotional appeal.

Full results: Highly Proficient

Electronic Medical Records: Best Practices — Completed

January 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use

Full results: Completed

Medical Receptionist Skills — Highly Proficient

March 2020

Managing physician schedules and maintaining accurate patient records

Full results: Highly Proficient

Elementary School Classroom Management — Expert

June 2020

Managing behavior in elementary school classrooms

Full results: Expert

Workplace safety — Familiar

January 2021

Using safe practices at work

Full results: Familiar

Electronic health records: Best practices — Completed

January 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use

Full results: Completed

Workplace English — Expert

December 2020

Understanding spoken and written English in work situations

Full results: Expert

Food safety — Proficient

September 2021

Knowledge of proper food and equipment handling safety measures

Full results: Proficient

Work style: Reliability — Highly Proficient

July 2021

Tendency to be reliable, dependable, and act with integrity at work

Full results: Highly Proficient

Medical receptionist skills — Highly Proficient

March 2020

Managing physician schedules and maintaining accurate patient records

Full results: Highly Proficient

Retail customer service — Proficient

September 2021

Comprehending and responding to retail customer needs

Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity

Full results: Proficient

Call center customer service — Proficient

July 2021

Applying customer service skills in a call center setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

I would like to express that I am an active people person, who loves being busy. I find things to do

that is good for business. I manage my time wisely. I comunícate effectively, multitask And I am very

detailed. I am a "people person" I enjoy interacting as often as possible.

Contact this candidate