PROFILE

A self-driven, customer-service oriented, safety focused professional, with over a decade of experience in management and data analytics, seeking to join a company that rewards effort and initiative while providing a favorable environment for their employees to progress and develop within their organization.

CONTACT:

1141Parkway Ave Apt 2

Ewing, New Jersey 08628

PHONE:

215-***-****

WEBSITE:

Linkedin.com/in/steven-countsb97578180

EMAIL:

aduu5e@r.postjobfree.com

SKILLS:

Exceptional organizational skills

and detail oriented.

Ability to work with flexibility and

precision, while meeting

deadlines in a fast-paced

environment.

Proven ability to manage a team.

Excellent writing, interpersonal

and communication skills.

Possess a high level of

analytical skills to include

foresight, critical thinking,

research, and strategic

direction

Ability to exercise tact,

discretion and

confidentiality

Can excel in working alone

or in a team environment

HOBBIES:

Volunteer work at the local soup

kitchen

Working on cars

Traveling when I have time

STEVEN J. COUNTS

EDUCATION

Mercer County Vocational-Technical School – June 1997

Auto body and Frame Alignment

Mercer County Community College - May 2002

General Business Studies

EMPLOYMENT HISTORY

Production Manager Northeastern Building Products Bensalem, Pennsylvania

October 2021- Present

Manage a staff of up to 45 associates with four direct reporting supervisors.

Develop training that increases quality and productivity in order to minimize the workload on the associates.

Follow all safety guidelines and regulations.

Provide ongoing feedback to employees about their work performance and attendance.

Manage disciplinary records according to company standards.

Maintain attendance records using ADP System.

Recruit and conduct the interview process for new hires.

Lean Management Principles.

Track and report real time productivity using MS PowerPoint.

Trained in TPS bystronic insulating IGU glass process.

Accomplishments

Increased productivity by 33%.

Implemented a 5S program.

First responder trained and AED certified.

Lowered workforce injuries by implementing new PPE requirements in high-risk areas.

Shift Manager Pratt Recycling, New Jersey

July 2019 – October 2021

Responsible for front line leadership for a team of up to 40 associates in a manufacturing environment that includes continuous improvement on safety, quality metrics, and PPD production.

Responsibilities include OMP/ AS400 data entry, employee training, shipping and receiving, appraising job performance, shift efficiency, time management, and conflict resolution.

Accomplishments

Implemented new FIFO standards that help control aged inventory

Partnered with Safety Manager to create more awareness on protecting company property and personal injury and avoid recordable incidents.

Active member on Pratt Safety Team

AED certified

Learning and Talent Development Trainer Amazon, New Jersey

June 2014 – October 2019

Responsible for identifying compliance issues and improving risks with the use of daily, weekly, and monthly audits. These audits included associate behaviors, OSHA compliance, trainer audits, and workplace organization to ensure current training material is accurate and provide a safe environment for all associates.

Owner of Powered Industrial Truck and Trailer Dock Release programs, this responsibility entailed tracking and training 6 ambassadors and 5 trainers including follow-up.

Skill development for associates such as cross-training, developing and facilitating training-related programs, problem-solving, and performance improvement plans with compliance to FC regulations for low performing staff.

Accomplishments

Development of pivot tables, macros, and other various training materials that improved Inbound and Outbound operations, positively impacting the FC.

Designed and executed programs for current FC and other fulfillment centers within the regional network.

Improved associate’s rates in outbound by 14% during Peak 2017 without compromising hours or lost units.

Partnered with our regional learning leadership team to develop and implement new standard work policies, increasing revenue and decreasing expenditures, minimizing labor ours.

Facilitation of staff development and training of 12 newly oriented team members as Acting Learning Manager for over 8 months.

Awarded 2017 Peak Top Performer in the FC

Store Manager Family Dollar, New Jersey

April 2012-June 2014

Trained and developed team members on Family Dollar policy and procedure, while maintaining a customer-friendly environment.

Deterred theft by providing excellent customer service, utilizing loss prevention methods such as live and recorded surveillance with DVR.

Maintained a profitable store by controlling payroll, merchandising new products with the use of schematics, ad sets, and monthly planner shrink and driving sales.

Accomplishments

Managed all cash by making deposits to the bank promptly and ensuring all deposits are verified before leaving the store.

Received a 2.48% on a 3.50% expected inventory result by driving sales and reducing shrink by 1.02% in a high-risk store

Associate/management support during peak times such as holidays and clearance pricing sets.

Promoted 3 sales associates into management roles within the company

Department Manager The Home Depot, New Jersey

September 2002- October 2012

Maintained an in-stock department using item movement reports and PTD devise.

Assisted human resources with scheduling, hiring, and terminations.

Provided excellent customer service while working with Loss Prevention to deter theft and enforce safety to keep all associates and customers safe. Lead weekly DYI program for associates and customers.

Accomplishments

Drove sales with clearance and/or slow-moving products using an "adopt -a-SKU" program.

Received a 1.3% inventory result on an expected 2.7% by driving sales and reducing shrink by 1.4% was the lowest the network has ever seen.

Certified to use Heavy Equipment, i.e., Reach Truck, LPG, Electric Jack, Order Picker, and Carpet Pole

REFERENCES

Available upon request

Contact this candidate