PROFILE
A self-driven, customer-service oriented, safety focused professional, with over a decade of experience in management and data analytics, seeking to join a company that rewards effort and initiative while providing a favorable environment for their employees to progress and develop within their organization.
CONTACT:
1141Parkway Ave Apt 2
Ewing, New Jersey 08628
PHONE:
WEBSITE:
Linkedin.com/in/steven-countsb97578180
EMAIL:
***************@*****.***
SKILLS:
Exceptional organizational skills
and detail oriented.
Ability to work with flexibility and
precision, while meeting
deadlines in a fast-paced
environment.
Proven ability to manage a team.
Excellent writing, interpersonal
and communication skills.
Possess a high level of
analytical skills to include
foresight, critical thinking,
research, and strategic
direction
Ability to exercise tact,
discretion and
confidentiality
Can excel in working alone
or in a team environment
HOBBIES:
Volunteer work at the local soup
kitchen
Working on cars
Traveling when I have time
STEVEN J. COUNTS
EDUCATION
Mercer County Vocational-Technical School – June 1997
Auto body and Frame Alignment
Mercer County Community College - May 2002
General Business Studies
EMPLOYMENT HISTORY
Production Manager Northeastern Building Products Bensalem, Pennsylvania
October 2021- Present
Manage a staff of up to 45 associates with four direct reporting supervisors.
Develop training that increases quality and productivity in order to minimize the workload on the associates.
Follow all safety guidelines and regulations.
Provide ongoing feedback to employees about their work performance and attendance.
Manage disciplinary records according to company standards.
Maintain attendance records using ADP System.
Recruit and conduct the interview process for new hires.
Lean Management Principles.
Track and report real time productivity using MS PowerPoint.
Trained in TPS bystronic insulating IGU glass process.
Accomplishments
Increased productivity by 33%.
Implemented a 5S program.
First responder trained and AED certified.
Lowered workforce injuries by implementing new PPE requirements in high-risk areas.
Shift Manager Pratt Recycling, New Jersey
July 2019 – October 2021
Responsible for front line leadership for a team of up to 40 associates in a manufacturing environment that includes continuous improvement on safety, quality metrics, and PPD production.
Responsibilities include OMP/ AS400 data entry, employee training, shipping and receiving, appraising job performance, shift efficiency, time management, and conflict resolution.
Accomplishments
Implemented new FIFO standards that help control aged inventory
Partnered with Safety Manager to create more awareness on protecting company property and personal injury and avoid recordable incidents.
Active member on Pratt Safety Team
AED certified
Learning and Talent Development Trainer Amazon, New Jersey
June 2014 – October 2019
Responsible for identifying compliance issues and improving risks with the use of daily, weekly, and monthly audits. These audits included associate behaviors, OSHA compliance, trainer audits, and workplace organization to ensure current training material is accurate and provide a safe environment for all associates.
Owner of Powered Industrial Truck and Trailer Dock Release programs, this responsibility entailed tracking and training 6 ambassadors and 5 trainers including follow-up.
Skill development for associates such as cross-training, developing and facilitating training-related programs, problem-solving, and performance improvement plans with compliance to FC regulations for low performing staff.
Accomplishments
Development of pivot tables, macros, and other various training materials that improved Inbound and Outbound operations, positively impacting the FC.
Designed and executed programs for current FC and other fulfillment centers within the regional network.
Improved associate’s rates in outbound by 14% during Peak 2017 without compromising hours or lost units.
Partnered with our regional learning leadership team to develop and implement new standard work policies, increasing revenue and decreasing expenditures, minimizing labor ours.
Facilitation of staff development and training of 12 newly oriented team members as Acting Learning Manager for over 8 months.
Awarded 2017 Peak Top Performer in the FC
Store Manager Family Dollar, New Jersey
April 2012-June 2014
Trained and developed team members on Family Dollar policy and procedure, while maintaining a customer-friendly environment.
Deterred theft by providing excellent customer service, utilizing loss prevention methods such as live and recorded surveillance with DVR.
Maintained a profitable store by controlling payroll, merchandising new products with the use of schematics, ad sets, and monthly planner shrink and driving sales.
Accomplishments
Managed all cash by making deposits to the bank promptly and ensuring all deposits are verified before leaving the store.
Received a 2.48% on a 3.50% expected inventory result by driving sales and reducing shrink by 1.02% in a high-risk store
Associate/management support during peak times such as holidays and clearance pricing sets.
Promoted 3 sales associates into management roles within the company
Department Manager The Home Depot, New Jersey
September 2002- October 2012
Maintained an in-stock department using item movement reports and PTD devise.
Assisted human resources with scheduling, hiring, and terminations.
Provided excellent customer service while working with Loss Prevention to deter theft and enforce safety to keep all associates and customers safe. Lead weekly DYI program for associates and customers.
Accomplishments
Drove sales with clearance and/or slow-moving products using an "adopt -a-SKU" program.
Received a 1.3% inventory result on an expected 2.7% by driving sales and reducing shrink by 1.4% was the lowest the network has ever seen.
Certified to use Heavy Equipment, i.e., Reach Truck, LPG, Electric Jack, Order Picker, and Carpet Pole
REFERENCES
Available upon request