Material Handler Data Entry

Judy Le

Quality Assurance Specialist

Phone Number 626-***-****

Email *********@*****.***

Address Montclair, CA 91763

EXPERIENCE

Quality Assurance Specialist

Arvato Bertlesmann, Ontario, CA Dec 2020 - Jun 2022 Material Handler

NFI Industries, chino, CA Nov 2019 - Jun 2020

Poker Floorperson

Hollywood Park Casino, Inglewood, CA Apr 2016 - Apr 2018 Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

• Inspect materials in receiving department for shipping damage and other customer requirements

• Inspection of distribution packaging process to ensure delivery pack slips match order picked contents

• Inspect operations process first articles to ensure materials and qualities match work instructions

• Interface with Operations and Client Services to ensure customer requirements are understood and achieved Conduct process audits to ensure operations processes are set-up correctly, record data, and follow-up as necessary

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• Inspects shipping paperwork to ensure quantities and materials queued for shipping

• Performs other duties as assigned

• Verifying the accuracy of quantity and quality of incoming deliveries

• Labeling every product and placing them accordingly

• Identifying. and locating the right products during the delivery process

• Keeping a well-maintained and updated account of stock and inventory

• Keeping all material handling equipment in best condition by conducing regular maintenance

• Conveying purchasing requirements and keeping data on the availability of products in short supply Collaborating with internal departments to locate missing packages, fix incorrect deliveries and replace damaged products

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• Supervises game play at various tables, especially looking for evidence of cheating or breaking house rules

• Helps coordinates dealer schedules and maintain supplies and equipment

• Monitors games and assists customers with any issues which relates to poker Assists with cashiering services, making rulings, settling disputes, handling customers requests, and managing the games, among other things

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Inspects, removes, and replaces malfunctioning equipment and tools while routinely cleaning and maintaining tools and equipment to minimize workflow disruptions

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• Resolves customers complaints in a timely manner House Player / Host

Normandie Casino, Gardena, CA Feb 2007 - Dec 2013

Poker Dealer

Hustler Casino, Gardena, CA Jun 2000 - Dec 2006

EDUCATION

Bachelors Of Science In Business Administration and Management California State University of Fullerton, Fullerton, Ca Aug 1994 ADDITIONAL SKILLS

• Educate customers on game rules and mathematical probabilities of various wagers

• Opens and starts games at all limits

Increase volume and loyalty to the casino by attracting new players and building one-to-one relationships with guests

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• Inspects cards and equipment to be used in games to verify proper functioning

• Create strategic marketing plans to enhance customer satisfaction and boost customers loyalty Contact active and inactive guests by mail and by phone with information about promotions and upcoming events

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Organize various poker games and ensure accuracy in all collections of revenue for the house and ensure optimal level of services and courtesy for all customers

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• Manage efficient dealing of at least 28 games per hour and maintain an efficient game for all players

• Analyze all customers play and transactions of any discrepancies on same game and greet all customers

• Perform all chip buy for all new players and assist to table

• Monitor all shuffle procedures and maintain accuracy in all discards and deck hands

• Great Communications and Written Skills • Detailed Oriented

• Customer Services Skills • Quality Assurance

• Inventory Control • Microsoft Windows and Excel

• Order Picking/ Packing • Sorting / Stocking

• Loading / Offloading • Palletizing / Staging

• Heavy lifting / Cleaning • Data Entry / 10 keys

• Shipping / Receiving • Pallet Jack / RF Scanner

• Labeling • 3PL / E - Commerce

• Bilingual / Fluent in Vietnamese • Problem skills / Decision making skills

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