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Service Agent Center Representative

Location:
Reno, NV
Posted:
January 23, 2023

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Resume:

ERIKA RENEE HOLLOWAY

****** Augusta Ave, Reno, Nevada 89509 ** ** H: 775-***-**** ** C:

775-***-**** ** aduu2n@r.postjobfree.com. Professional Summary

Strong Work Characteristics: Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with enthusiasm and humor. Creative, resourceful and flexible, able to adapt to changing priorities and maintaining a positive attitude. Strong work ethic. JOB SPECIFIC: * Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. * Excellent communicator with 7 years in a demanding call center environment. Mastering influential techniques of persuasion to complete fluent linguistics conveyor in all levels as a Customer Service Representative. * Trained and highly accomplished Customer Service Agent qualifications specialized in a fast-paced call center environment. Personable and most effective under pressure.

WORK HISTORY WORK HISTORY WORK HISTORY

XL Delivery Driver

+Bluejacket Logistics LLC dba Amaxon XL 4/19/22 on personal leave. 399 United Cir. Sparks NV

* Delivery of large heavy packages to residences and businesses in specified areas and at specific times. Communication between dispatch and customers anoyt delivery systus keeping track of all deliveries to eliminate problens.. Ensuring g safe operation of delivery Vehicle by complying with federal qnd state regulations by carrying a DOT card following up on all maintenance and insurance requirements on each truck. Maintaining accurate records of deliveries followcompqny policy at all times. Provinding exceptional customer service greeting all customers professionally.

UPS DRIVER (SEASONAL)

UPS - 11/13/22-01/13/2023 & 11/17/21-01/15/2022 301 Vista Blvd Sparks, 89431.

*UPS Driver Helpers provide assistance to UPS drivers by completing a variety of activities except driving: loading and unloading the truck, calling clients, collecting payments, communicating with dispatchers, doing paperwork, handling customer complaints, and keeping vehicles clean and organized. Working as a team player insuring the driver is ontime with deliveries going thr extra mile to get the job done safely.

the vehicle clean and organized.

Senior Surveyor, Opinion Research Corporation – 11/2008 to 11/2021 1170 Financial Boulevard Reno Nevada 89502

*Empower organizations to deliver memorable experiences that kept business on top of the competition. *Research innovative techniques for the companies that customers won't stop talking about. *Using research-based business insights designed by the Customer Experience program, provide statistics for improvement.

*Identify the value of improvement opportunities and quantify the impact of change initiatives. *Customer & Employee Integration: Quantify the relationships between employees, customers along with business performance.

CEO / OWNER, Speedway Shuttle Services DBA

Luxury Shuttle Services – 02/2004 to 09/2008 2100

Augusta Avenue Reno Nevada 89509

*Provided various transportation methods for events scheduled within the Las Vegas and Reno Nevada area. Exclusively NASCAR yearly spring event at Las Vegas Motor Speedway, and PBR,Professional Bull Riders, yearly fall event in Las Vegas. Successfully acquired 65% growth in new customers per event acquiring a 48% increase in revenue with repeat customers by programming an online web based booking agent for individual events. *Provided an elevated customer experience to generate a loyal clientele. 87% repeat revenue production increased annually. Responsible for handling customer account inquiries, accurately providing information to ensure a resolution of product/service complaints procuring customer satisfaction. *Staying current with various transportation infrastructure changes and projects that have an impact on our region with the DOT. Out sourcing companies for large events, ensuring budget restraints are met and regulations for various venues were implemented

*Preside over dad-to-day change in production and organization processes increasing working efficiency. Implement policies, procedures and processes as deemed appropriate within the operation. Maintaining strict attention to the intricately organized technical bureaucracy within the business heresy.

Cheap Tickets Corp – Systems Development Computer

Programmer, Consultant, 09/2000 to 07/2006 100 Madison St. Suite 100, Chicago Il 60661 *(see description below) Expedia.com Inc. – Reservations Front End Design and Development Analyst, Systems Computer Programmer, Consultant 08/2000 to 12/2007 333 108th Ave. NE Bellevue. WA 98004

*Develop understanding, and verification of requirements of algorithms including their

correctness, and implementation (commonly referred to as coding of algorithms in a target programming language)

*Write source code, scripting to develop understanding, for generating algorithms, written in one or more programming languages(such as C++

,Fortran,Java Script, etc.).

*Programming sequences of instructions that automated performance for specific tasks needed in solving a given problem to complete Front End user specifications.

*Implement and create specific application design with specialized algorithms for a user friendly product. Debug testing and insure error modifications coding .

Reno Air Inc. DBA American Airlines - Reservations Agent, Quality Assurance Supervisor, Program Developer, Information Technology Analyst. 11/1994 – 1999 last day of business... 4000 E. Sky Harbor Blvd. Phoenix AZ 85034

* Respond to future and current customers communicating their needs of travel with pleasant professional friendly phone voice and attitude Creating reservation records and advising fares associated. Providing customer needs as described by customer. Promote goodwill by being courteous and friendly to customers. Representative of company providing strong customer service and communication skills. Detail oriented with organization skills to maintain a neat work environment. Process payments, confirm reservations, underscore company policies, rates, events and promotions. Utilize learned sales strategies to cross-sell additional products and services. *QA responsibilities include; Assist in the development of professional practices and policies standards to be set by the company. Write technical

consultation memoranda and quality assurance issues. Assist in monitoring for compliance with quality control system. Developed practice tools with quantitative and qualitative analysis methodology to affect change. * IT; analysis of company applications and systems requirements for application development and maintenance of computer systems support. Network design/maintenance, and database analysis/administration.

Education

Bachelor of Science: Psychology, 1993 : University of Nevada Reno - 1664 N Virginia St, Reno, NV 89503

Bachelor of Arts: Early Elementary Education / Special Ed, 2018

(dual major)

Grand Canyon University - 3300 West Camelback Phoenix Arizona 85017

● Areas of study as an Early Elementary/Special Education teacher include; helping special needs populations in the learning disabilities, emotional and behavioral disabilities, and other physical and cognitive impairments. Implementing individualized educational plans providing means to apply concepts, theories, and research throughout the program. Assignments within each course allow for observational and practice-based experiences.



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