Customer Service Assistant Teacher
Resume:
Shavonne Romero
Seagoville, TX *****
aduu0w@r.postjobfree.com
Seeking to be a part of a company that indulges in professional growth to advance my career which also provides a challenging and rewarding opportunity.
Work Experience
Coworx Staffing, 2080 N. HWY 360, Grand Prairie, TX Account Manager
May 2021-Present
● Fulfill client staffing needs with both temp-to-perm and/or direct hires
● Source for candidates through various job boards and scrutinize resumes
● Recruit new hires by making numerous outgoing calls, prescreens, and conduct interviews
● Issue oral drug screens and conduct background checks by verifying proper I-9 forms and utilizing state databases
● Utilize PMX as ATS and maintain applicant tracking spreadsheets to move applicants through hiring process in a timely manner
● Analyze timesheets, verify hours, and submit payroll
● Responsible for reprimanding or terminating any associate who does not meet client expectations
● Cultivate and preserve healthy and respectful relationships with applicants, coworkers and clients, while maintaining the structure and stability of the branch every day
● Engage in sales leads to gain new clients
Adecco, 4500 Mercantile Plaza, Fort Worth, TX
FedEx Onsite Manager
July 2020-May 2021
● Recruit new hires to the FedEx supply chain
● Utilize Bullhorn as ATS and maintain applicant tracking spreadsheets to move applicants through hiring process in a timely manner
● Prescreen candidates and conduct interviews
● Issue oral drug screens and conduct background checks by verifying proper forms of identification and utilizing state databases
● Conduct orientations with new hires to include job expectations, safety precautions, as well as the rules and regulations
● Supervise approximately 90 employees to ensure effective and timely processing of work assignments
● Monitor workflow to ensure minimum backlog and maximum productivity
● Maintain quality control by analyzing timesheets, verifying hours, submitting payroll, and researching any errors by analyzing TER and batch error reports
● Evaluate attendance and production logs
● Responsible for reprimanding or terminating any associate who does not meet the expectations of FedEx
● Build and maintain relationships with both the staff and the client by upholding constant verbal and written communication, respect, and dependability
Texas Roadhouse, 1420 N Peachtree Rd, Mesquite, TX Server/Bartender/Trainer
October 2018 - July 2020
● Provide impeccable customer service
● Build relations with guests
● Problem resolution
● Attention to detail
● Multitasking
● Time management and accuracy.
● Train all new hires and prepare them with the knowledge and skills needed to properly perform all functions in a successful manner.
Olive Garden, 3816 Towne Crossing Blvd, Mesquite, TX Server/Trainer
May 2015-October 2018
● Providing exceptional customer service skills to clientele.
● Providing diners with a detailed overview of specials and menu items
● Answering questions about complex dish preparation
● offering recommendations on wine pairings
● Ensure personal levels of attention during the meal. Children’s Center of Austin, 6507 Jester Blvd, Austin, TX Assistant Teacher
September 2014 - September 2015
● Aided the lead teacher and provided students with the necessary tools to cultivate their knowledge
● Taught to the needs of each child so all learners could feel capable and successful
● Incorporated both individual and group projects, as well as hands-on learning in order to enhance the students as active learners
● Maintained open communication with parents to ensure the children's needs were being met
● Organized weekly lesson plans to correlate with the learning objectives that suited each student’s needs
● Analyzed individual student progress and conducted quarterly assessments as a means to assist in their learning capabilities
Education
Austin Community College, Austin, TX — Associates Degree in Child Development August 2011 - May 2013
Park University, Austin, TX — Bachelor of Science Degree/Social Psychology Major August 2013 - May 2017
Saint Joseph’s University, Philadelphia, PA — Masters in Criminal Justice August 2019 - Present
Skills
● Microsoft Office
● ATS
● E-Verify
● Sales
● Logistics & Supply
Chain
● Conflict
Management
● SAP
● Build & Maintain
Relationships
● Customer Service
● Payroll services
● Sourcing &
Recruiting
● Time Management
● Adaptability
● PMX & Bullhorn
● Kronos
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