Service Agent Customer

Tara Barnes

***** ***** **, *******, *****, ***90, US + 281-***-**** + ******************@*****.***

PROFESSIONAL SUMMARY

customer service agent with 5+ years of experience in dealing with customer requests and concerns.

Bring extensive high-call volume experience working with insura

and dispatch consumers spanning 5+ years

Qualified customer service agent with years of experience supporting aloricas’ company needs in fast-paced customer service and call center

environments

‘Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated,

Effective at managing phone calls, emails, leter, and in-person requests for assistance while adhering to caregiver regulations and healthcare

department guidelines,

Dedicated to learning, growing, and succeeding in any industry

service agent proactive with experience in providing support and resolving customer complains,

Listening to customers, meeting productivity goals, and staying current on company offerings are all skis she possesses

Excellent communicator with years of experience as a Customer Service Representative in high-volume call centers

Committed to providing world-class customer service while remaining professional.

To bu

‘Achieved success in providing unsurpassed customer service.

\ loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.

Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients,

SKILLS

‘© Complaint resolution ‘© Credit card processing

‘© Route dispatch ‘© Service standard compliance

‘Professional telephone demeanor ‘© POS systems expert

‘© Data entry ‘¢ Money handling abilities

© Strategic sales knowledge = cRM

‘¢ Multi-line phone talent

EDUCATION

Business Management - Some college (No degree)

WORK HISTORY

Client Service Agent - March, 2014 to February, 2022

Alorica - Humble, TX

‘¢ Provided primary customer support to internal and external customers in a fast-paced environment,

Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming

Used {Software} 1 enter data for call notes, suggestions, and questions,

Provided clients with basic technical support for a variety of 4 company products.

Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.

Educated employees on company procedures and services.

Night Audit Clerk - March, 2022 to June, 2022

Hilton Garden Inn Houston Cypress Station - Houston, TX

Provided excellent customer service by resolving issues quickly and professionally.

Double-checked ledger postings for accuracy and account balances,

Created profit and loss statements and bal

annual basis

ce sheets on a monthly, quarterly, a

Used hotel PMS software to perform accurate financial analysis and audits to mitigate financial risks

ouble-checked and submitted timekeeping data to ensure accurate and timely payroll processing,

Assisted management by processing invoices and documents and ensuring that they were delivered on time every time.

Entered financial data into the company accounting database for verification and reconciliation, ensuring that all accounts were accurate and up to

date

‘© Compiled budget figures by looking over previous budgets, estimating income, and calculating expenses,

Home Caregiver - July, 2017 to August, 2020

‘Outreach Health Services - Houston, TX

‘¢ Offered mental and emotional support co clients inorder to keep them happy and healthy.

«© Interacted with patients and families with Kindness and a positive, outgoing demeanor, resulting in the development of long-term professional

relationships.

Organized and administered medications on a regular basi to help alleviate symptoms and improve quality of life

Greeted patients and families with a cheerful, compassionate demeanor, resulting inthe formation of long-term professional relationships

Kept wack of everything

‘Was in charge of dally activites and offered assistance when necessary.

Followed nutritional plans, which included purchasing ingredients from local stores to prepare optimal meals,

Dressed, groomed, and fed patients wit limited physical abilities to efficiently handle basic needs

Provided mental and emotional support to clients in order to improve physical outcomes and overall happiness

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