Customer Service Assistant Manager

Manohar Raghunandan

*********@***.*** 786-***-****

linkedin.com/in/manohar-roger-

raghunandan-54710648

Experience

District Manager

Burger King franchies

Feb 2015 - Feb 2021 (6 years 1 month)

Strategic contributor and results-oriented leader with over 30 years of experience in the fast food industry with a strong background in management and developing efficient teams. Responsible for the day to day operations and financial responsibilities for the highest volume area in the Miami market that includes 12 restaurants with. Staff of 400+, Responsibilities include managing sales budgets and operations, controlling expenses, payroll budgets, problem sovler, accounting and loss prevention. P&L Financial statement,inventory purchases, check all deposit daily, hiring training and retention, daily inspection, maintenance, following all company policy, managers serv safe certification, State and regulations/ health department, Improving sales by 11% to 14% in each stores, Improving guess satisfaction, achieve visit 85% to over 90%,team culture, staffing. Training all General Managers and Shift supervisor . Focus on QSR, (I TAKE STRESS RESTAURANT AND i PUT IT ON POSITIVE .SALES,STAFFING,LABOR,FOOD COST,VISIT) treat other as you want to be treated, develop great talent leaders

Profitability and growth, guest satisfaction and people operations, significantly improved (ACR) Exceptional team builder who is committed to empowering other Responsibilities and advance to the next level. Demonstrated history of successfully DM leadership to a variety of stores, while significantly increasing store revenues, excellent food, And strong financials, raising brand awareness .

Dynamic and motivated employee development. Proven track record of delivering exceptional results through effective and innovative business, talent development improvements to ensure future growth Specialty: Leadership, team player, maintain a professional demeanor, help crews Meet the standards for quality customer service, market new promotions in a Timely manner, ensure the company is making a profit and sales, TAKE`store from 2.5M to a 3.2M, 1.3 M to a 2M,

Area Coach

KFC / Taco Bell

Apr 2011 - Mar 2015 (4 years)

With YUM! Brands Successfully commanded 5; restaurants. We significantly improved Speed and Service for select restaurants along with Improving guess satisfaction. I was accountable for oversight of scheduling for over 150 employees, controlling labor budgets and profit and loss management. Assisted with food inventory management and controlling food cost. In addition, I collaborated with management on the hiring process for all crew members and develop great talent leaders. P&L statement,financial,growth,and revenue .

. Improving sales in each store by 12 %to 15%

.take store from 1.5million to 2.4million

. I improve labor and food cost

Manohar (Roger) Raghunandan - page 1

Manohar Raghunandan - page 1

. I improved store visit inspection 90% and above

Training General Manager

Burger King

Dec 1992 - Dec 2010 (18 years 1 month)

(18 years 1 month)

18-year tenure as GM at this location and always scoring above 90 with Steritech Audit & Brand protection visits. This was a 35- employee operation for which I managed all aspects of recruiting from the hiring to the on-boarding process. I personally made the bank deposits, managed maintenance issues and guest complaints. I successfully built and maintained an effecient restaurant and team by conducting effective training and guiding team members through the certification process. I strive to inspire my team by keeping them motivated to excel in the areas that drive the business and through team and individual recognitions. I also provided coaching and feedback to each team member, shift coordinators, and to my Assistant Manager to increase team capabilities and increase restaurant performance.

Exceptional team builder who is committed to empowering others to efficiently perform job responsibilities and advance to the next level. Demonstrated history of successfully providing regional leadership to a variety of stores, while significantly increasing store revenues, client satisfaction rates, and raising brand awareness.

. I take a 1.3 M store and turn it around to 2.5M

. I turn it around to the top 10 store in the south Division and the number store in the Miami ADI

. Improve inspection 90%

.Controlling labor, food cost,

.guest relations and speeding Service Gold standard

.Staffing and training,retention .

Skills

accountancy • assistant manager • b2b • budgeting • coaching • customer relations • customer service • fast • finance • financial

Manohar Raghunandan - page 2

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