KIARA POWELL

**** * ****** **, *** Little Rock, Arkansas 72209 - 469-***-****

adutyz@r.postjobfree.com

EXPERIENCE

**/**** * **/****

CUSTOMER SERVICE AGENT, AT&T

Answer high-paced inbound calls remotely.

Assist with sales, bill payments, device upgrades, Data plan packages, etc.

07/2021 4 04/2022

WAREHOUSE ASSOCIATE, AMAZON

Inspect packages for damage

Pack orders

Scanned containers to verify contents.

06/2019 4 07/2021

CUSTOMER SERVICE DISPATCHER, COPS MONITORING

Answer a high call volume of over 400+ inbound and outbound calls daily.

Assist in emergency 911 calls and home alarms such as burglary alarms, EMT alerts, etc.

Input data into software such as passcodes, address, names, phone numbers, etc.

Protect sensitive customer information.

EDUCATION

MAY 2018

HIGH SCHOOL DIPLOMA, GREENVILLE HIGH SCHOOL

3.4 GPA

MISSISSIPPI SCHOLARS CERTIFICATE

CAREER READINIESS CERTIFICATE - SILVER.

FINANCIAL LITERACY CERTIFICATE

PRESENT 4- CURRENTLY ENROLLED

ACCOUNTING, MISSISSIPPI DELTA COMMUNITY COLLEGE

SKILLS

5+ Years Customer Service Typing

2+ Years Call Center Experience * Organization & Attention to Detail

* VERBAL/WRITTEN Communication 4* Data Entry

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