Data Entry Administrative Assistant

KY Kimberly Yee

Oakley, CA ***** 415-***-**** ********.*****@*****.***

PROFESSIONAL

SUMMARY

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

SKILLS Microsoft Office

Google Docs

Office Organization

Operational Support

Team Leadership

Verbal and Written

Communication

Time Management

Issue and Conflict Resolution

Managing Multiple Tasks

WORK HISTORY CENTER SUPPORT COORDINATOR 02/2020 to CURRENT Select Physical Therapy San Francisco Bay Area

Oversaw daily office administration and work performance of Patient Service Speicalists, motivating and encouraging staff to enhance productivity and meet demanding internal and customer targets. Coached employees through day-to-day work and complex problems. Standardized office structures and processes to promote collaboration and increased performance.

Prepared employee schedules for maximum coverage during key hours. Hired, managed, developed and trained team of 17 staff, established and monitored goals, and co-conducted performance reviews. Improved patient satisfaction scores through application of superior conflict resolution and problem-solving skills.

Mentored office employees on proper administrative procedures and how to use programs such as TherapySource, keeping operations consistent and efficient for maximum performance.

Supervised 17 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention. Maintained and verified accuracy of records and generated miscellaneous reports for Revenue Cycle Manager.

CENTER SUPPORT SPECIALIST 08/2018 to 02/2020

Select Physical Therapy San Francisco Bay Area

Responded to patient requests, offering excellent support and tailored recommendations to address needs while demonstrating empathy and resolving problems swiftly.

Collaborated with therapists to enhance patient service experience and exceed team goals through effective client satisfaction rates. Trained new personnel regarding company operations, policies and services.

Onboarded new employees with training and new hire documentation. Cross-trained and provided back up for other CSS's. Effective liaison between patients and internal departments. Sought ways to improve processes and services provided. Delivered exceptional customer service to every patient by resolving patient inquiries and complaints quickly.

Responded proactively and positively to rapid change. Maximized performance by monitoring daily activities and mentoring team members.

Accomplished multiple tasks within established timeframes. PATIENT SERVICE SPECIALIST 08/2016 to 08/2018

Select Physical Therapy Belmont, CA

Acted as first point of contact and set appointments for prospective patients.

Assured timely verification of insurance benefits and obtained prior authorization if appropriate

Tracked referral submission during facilitation of prior authorization issuance.

Input all patient data accurately such as demographic and insurance information.

Facilitated communication between patients and various departments and staff.

Followed document protocols to maintain HIPPA compliance. Offered simple, clear explanations to help patients understand policies and procedures.

Demonstrated respect, friendliness and willingness to help wherever needed.

Proved successful working within tight deadlines and fast-paced atmosphere with a positive attitude.

EDUCATION Bachelor of Science Kinesiology 12/2013 San Francisco State University, San Francisco, CA

Contact this candidate