Customer Service Cleaning Crew

Artie C. Johnson Hampton, GA. ***** - 770-***-****

Email: ***********@*****.***

Professional Profile

Skilled in computer software programs, with strong customer service skills, prepared to provide extremely positive reslolutions and problem solving, strong attention to details, capacity to retain information regarding customer information and customer orders with expected time management, demonstrated ability to successfully achieve department goals month over month with extraordinary work ethics, while increasing companies’ growth and profits.

Summary of Qualifications

Flexible and strong in problem solving with attention to details..

Advanced computer knowlege of electronics and technical system.

Ability to develop new business and maintain relationships.

Performs well independently and as well in team settings.

Over 13 years providing exceptional face to face customer service and over the phone customer care.

Demonstrated skills in presenting product knowledge.

Effective listener with ability to respond professionally and show empathy.

2 years supervisory experience, with consistent Team Leadership competencies demonstrated.

Knowledge of Employee Assistance Program.

Education &Academic Honors

ATI Career Training Center, Oakland Park, FL. Electronics NCCER Certification,

December 2011 Dean’s Scholar, GPA 3.6/ 4.0

Florida A&M University, Tallahassee, FL. Criminal Justice 2004

Professional Experience

2016-Present Owner The Art In Cleaning Services LLC. Hampton, GA.

Order supplies for services required

Create marketing material, and provide exception customer attention when meeting.

Schedule client meetings for potential contracts, coordinate and manage existing contracts.

Manage cleaning crew, handle payroll, manage and execute crew work schedule.

Deliver incomparable customer service, with excellence and efficient time management.

Perform painting task, dispose of trash into compactors or dumpsters.

2022-2022 Mixer Truck Driver Thomas Concrete, Atlanta, GA.

Maneuvered truck into loading positon for cement filling and unfilling at customer sites.

Performed pre-trip and post trip truck inspections.

Operated mixer to produce concrete from sand, gravel, cement and water. Adjust mixture as according to customers request.

Cleaned truck after loading after each delivery to prevent concrete from hardening.

Performed basic vehicle maintenance tasks, such as adding oil, fuel coolant and minor repairs.

Completed delivery paperwork, collected payments from customers, when required and maintained records of daily activities.

Assembled chutes and operate levers to release concrete per customer request.

Monitored truck and company equipment to ensure proper operation.

Drove trucks to weigh stations along routes before and after loading, in compliance with state regulations.Assist with plant operations with general carpentry,maintenance and mechanical work. Occasionaly operated dump trucks and other plant equipment as needed.

Artie C. Johnson

Hampton,GA.30228 770-***-**** Email:***********@*****.***

Professional Experience-Continue

2016-2021 Wired Technician AT&T, Atlanta, GA.

Maintained quality customer care while confirming customer appointments over the phone, and when meeting customers to provide services in their homes.

Effectively communicated customer needs with office representative and managers as needed.

Efficiently handled wiring and terminated data connections, performed installation of communications; (hardware, switches, access points, firewalls, etc.). Accuarately documented services provided.

Performed installations of network racks and equipment including; server racks, patch panels and uninterrupted power supplies.

Successfully achieved company and personal goals monthly by Pomoting sales of products and upgrades.

Skilled in Direct TV installations, Fiber installations and repairs, with copper VDSL installations, internet and cable services skills.

2018-2019 Co-Owner Precise Delivery Services LLC. Covington, GA.

Expedited and delivered general freight.

Maintained great customer service with professionalism and exceptional time management.

Coordinated routes for the driver, enforced all safety compliance procedure guidelines of the industry and the State of Georgia.

Interviewed candidates for hire, managed all decisions related to hiring, training, preparing team with accurate knowledge of policies.

2015-2016 Satellite Technician Mas Tec Advanced Technologies, Atlanta, GA.

Assured that each customer was provided high quality and problem solving.

Created new business by promoting sales and marketing products to unlimited territory and maintained current customer relations.

Handled installation of Direct TV technology equipment, troubleshoot equipment and completed wiring above expectations.

2015-2015 Safety Equipment Installer Onsite Safety, Alpharetta, GA.

Serviced Property developers by installing and uninstall safety equipment.

Performed efficiently while under pressure to achieve daily matrix goals.

Trained and supervised new hire employees.

Loaded and unloaded trucks with safety equipment.

Communicated and coordinated scheduled installs/uninstalls with customers and team to assure quality.

2012-2015 Airfreight Delivery Driver Hall's Airfreight Delivery Service, Tallahassee, FL.

Communicated with customers of deliveries and order pick-ups to assure great time satisfactory.

Coordinated deliveries and pick of orders and demonstrated effective listening to assure accuracy of deliveries.

Operated various size delivery vehicles, covering territories within a 3hr radius of Tallahassee, FL. Maintained records, filed and logged paperwork accurately.

Professionally palletized, shrink wrapped, and banded freight.

Maintained sufficient time management with proper speed to assure goals were met daily.

Operated Forklift and electrical pallet Jacks according to safety policy.

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