Entry Remote Data

ROOPA

RUDRAPATNA NAGARAJA

Apex NC ***** 919-***-**** **************@*****.***

Professional Summary

High energy professional with a background in customer service well suited in the position of customer service representative. Organized, critical thinker, creative, good communicator, excellent writing skills, notable positive rapport with customers. Excited to return to work after an intended career break. With strong commitment and conviction, I have successfully reversed a serious medical condition.

Experience

Pretty in Pink, Creedmoor Road, Raleigh, NC

Volunteer / May’17 to August’2017

Pretty In Pink Foundation's mission is to provide uninsured and under-insured breast cancer patients in North Carolina with financial assistance for quality, life-saving medical treatment. Volunteered to do IT support, record cancer patients insurance claims, follow up with insurance companies and update patients.

Managed patient records and assisted patients and families in completing the process for the financial assistance.

Client Logic – IT Support and Billing Support (2000 to 2008) 8+ years of customer support experience. Received 99% positive customer survey ratings

• Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.

• Addressed customer concerns in a timely and effective manner.

• Handled large volume of calls/requests on a day-to-day basis with a sense of calm and good work ethic.

• Worked remotely and independently to support 50+ customer calls daily, earning a 98% satisfied rating.

• Received "Associate of the Month" award five times Skills

2

• Microsoft Suite of applications

• Quick learner on any CRM tool

• Analytical approach to problems

Core competence

• Detail oriented

• Strong customer relationship building skills

• Positive attitude

• Effective communicator

• Multitasker

• Accuracy driven

• Problem solver

• Calm under pressure

Education

Master’s in Computer Applications - 1996, University of Mysore, India Bachelor of Science - 1992, University of Mangalore, India Awards and Acknowledgements

Type of Award / Award Description

Are you president of your fraternity or sorority, head of the condo board, or a team lead for your favorite charity? You’re a natural leader–tell it like it is!

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