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Care Representative Customer

Location:
Cebu City, Philippines
Posted:
January 21, 2023

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Resume:

SHIERHA MAE M. CONALES

Unit-* Oppra, Brgy. Kalunasan, Cebu City

094********

adutny@r.postjobfree.com

Licensure Examination for Teachers (LET) Passer

December 2019

National Certificate (NC II) Holder

October 2021

WORK EXPERIENCE

Customer Care Representative-Tech Mahindra

April 2022-January 2023

■ Cater and process different shipments from various countries entering to US.

■ Support various stations with US custom declarations for air, ocean, truck and rail shipments.

■ Following different types of customer profiles for each shipment and performing various functions related to customs and import compliance for goods entering to US. Assistant Teacher-Tubajon National High School

October 2020-February 2022

■ Performed teaching acts and duties such as monitoring students’ academic performance, preparing classactivities and assessments, implementing behavior guidelines, used various teaching methods, etc.

■ Printing, sorting and distributing of learning modules during the rise of COVID-19 pandemic.

■ Assessing parents’ concerns as well as responding to the learning needs of the 21st century learners amidst the pandemic.

Statistical Researcher/Enumerator-Philippine Statistics Authority August 2020-September 2020

■ Collecting and gathering statistical data through conducting a census and surveys in a certain municipality.

■ Visiting buildings/ establishmentsand determining if it is qualified to be listed following the criteria on the buildings that need to be listed.

■ Determining the number of housing units and the number of households residing in it. Ensuring that the building to be listed has a corresponding building symbol and building serial number.

■ Dealing and interviewing personally the head of the household or any adult household member and record the demographic characteristics of the household members, housing unit and household using CPH Form 2 or 3.

■ Performing other census-related duties that may be assigned from time to time by the PSO personnel.

WORK EXPOSURE

Student Teacher (On-the-job training)

December 2018-March 2019

■ Act as a subordinate subject teacher for Junior and Senior High School students. Developed interpersonal relationship between students, parents and colleagues.

■ Engaging school and community activities.

EDUCATION

Surigao State College of Technology, Surigao City (A.Y. 2015-2019)

-Graduated Bachelor of Secondary Education Major in English Trinidad-Mapa-Gupana National High School (S.Y. 2010-2014)

-Salutatorian

Imelda Elementary School (S.Y.2004-2010)

-3rdHon. Mention

SKILLS AND QUALIFICATONS

■ Computer literate (Microsoft Word, Excel, PowerPoint)

■ Motivated to work and build partnerships and foster collaborative relationships to the team or as individual contributor to the organization

■ Able to communicate effectively both verbal and written.

■ Adaptive to different situations and can work under pressure. TRAININGS AND CERTIFICATION

■ Training Seminar and Workshop on ICT Literacy

■ International Webinar on 21st Century Leadership and Management

■ National Training Workshop on Localization and Contextualization in the K-12 Curriculum

■ National Seminar Workshop on Instructional Development Design and Assessment in a Flexible Learning Environment

■ National Seminar on Digital Media Platforms for English, Science and Mathematics Teachers

■ BFP-Basic Fire-Fighting Orientation and Seminar

■ Mother-tongue Based-Multilingual EducationSeminar Workshop

■ Gender Sensitivity Training

■ Certificate of Commendation “School-Based Management Advance Level of Practice”



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