Customer service
Resume:
Tabitha Bennett
Des Moines, IA ***** - 641-***-**** (C) - ***********@*****.***
Summary
Experienced in customer service while offering enthusiasm, dedication and exceptional work ethic. Highly versatile and adaptable to fast-paced, changing environments with discerning customers and high standards.
Skills
Menu knowledge
Check payment processing
Liquor, wine and food service
Food safety understanding
Relationship management
Sales Techniques
Court Avenue Brewing Company August 2021 to present
Server
Des Moines, IA
Educate guests on daily specials and appetizers, entrees, desserts, and other menu items
Operate POS terminals to input orders, split bills, and calculate totals
Complete closing duties by emptying trash, completing side work, rolling silverware, and completing server reports
Assist customers in selecting appetizers, entrees, and desserts and recommended alternative items for food allergies and gluten intolerances
Adhere to minimum age requirements for consumption of alcoholic beverages by checking identification
Communicate effectively with the patrons to establish preferences and dietary restrictions and make food and beverage recommendations
Circulate within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
Address concerns or complaints quickly to improve service and escalate more advanced issues to management for resolution
Hy-Vee. November 2020 to September 2021
Service Manager
Urbandale, IA
Managed staff in multiple departments
Oversaw daily operations
Completed daily reports of net sales, hours worked, customer issues, and employee issues
Dealt with any customer, employee, service or operational issues as they occurred
Completed closing duties including securing the store
Centro- Orchestrate Hospitality August 2018 to October 2020
Server
Des Moines, IA
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Wells Fargo Home Mortgage January 2018 to August 2018
Customer Service Representative
Des Moines, IA
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Consulted with customers to determine best methods to resolve service and billing issues.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Republic on Grand- Heart of America April 2017 to February 2018
Server/ Bartender
Des Moines, IA
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Calculated charges, issued table checks and collected payments from customers.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
DMACC December 2010
Associate of Science: Business Administration
Des Moines, IA
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