Florestella De Leon
******.***********@*******.***
EXPERIENCE
Old Republic Title Co - Data Processing Department
**/**/** – 11/14/22
Data Entry Clerk/ Processor/ Call Center
Started as Data Processor
• Processed Data
• Update members accounts
• Data entry
• Requested Payoff documents
• Did Follow-ups on the payoffs requested
• Emailed documents to the different branches of OLD REPUBLIC TITLE
• Emailed documents to Clients and Agents (Buyers and Sellers)
ISHC-In Shape Corporate Office - Data Entry Department
11/04/13 – 07/23/2020
Data Entry Clerk/ Account Recon clerk/ Call Center
Promoted to Member services Rep / Call Center
Helped members update their accounts
• Process online MSR – Member Service Requests
• Update members accounts
• Data entry
• Waive return item fees
• Reverse different fees on the In Shape online system CSI
• Processed all incoming cash from the clubs
• Made sure I balanced through out the day
• Balance the monies for the daily bank deposit
• Take incoming calls from members
Chicago Title/Best Logistics for Cornerstone Staffing 12/2012 - 04/2013
Accounting Dept. Clerk
• Performed Typing and 10-key Data entry
• Obtained faxes from the fax machines and entered them into the system to put wires in progress
• Multitasked throughout the day.
Dameron Hospital Occupational Health for- Pridestaff Temp Service 07/2011 - 04/2012
Billing & Invoicing Data Entry Clerk
• Performed data entry
• Processed invoices and updated patient files
• Internal customer service interactions
Bank of Stockton for Volt Workforce Solutions 09/2010 - 06/2011
Imaging and Data Entry Clerk
• Processed 10 Key data entry
• Prepped the daily paperwork to get scanned
• Operated the sorter machine that scans the daily work (checks, general ledger tickets, deposit slips, cash in & cash out tickets)
WAMU-JP Morgan Chase 12/2002 - 05/2009
Fraud Investigator II in Accounts Closure
• Researched customers' delinquent accounts & closed positive accounts
• Offset the negative accounts with the positive
• Cut a check for positive balanced accounts
• Assisted the Call Center Dept. with their incoming calls
• Heavy data entry
Sierra Health Billing Services
09/2001 - 09/2002
Cash and Data Entry Clerk
• Processed incoming payments from patients
• Track spreadsheets for each customer
• Heavy data entry and 10 key
American Savings/ Washington Mutual
09/1995 – 09/10/2001
Retail Accounting Associate II
• Researched outages that occurred at the actual branches
• Created Excel spreadsheets showing the outages (per teller)
• Heavy data entry and research
• Balanced at the end of the day