LINDA D. ROBINSON

973-***-**** adutjz@r.postjobfree.com W. Orange, NJ 07052 www.linkedin.com/in/Linda-D-Robinson NETWORK ADMINISTRATION CYBER SECURITY CLIENT INTERFACE Energetic, persistent, and high-achieving IT Network professional with exceptional communication, customer service, and organizational skills to enhance client experience. Attentive, approachable listener with a proven ability to establish rapport with all levels of staff, client teams, management, and key decision makers. Demonstrated capacity to meet deadlines and reach goals among conflicting priorities. Affectionately known among colleagues and clients as “someone who truly cares and gets the job done.” Key skills include:

• Client Service and Satisfaction • Team Motivation/Leadership • Process Optimization

• High Level Written/Oral Communications • Innovative Problem Solving • Team/Staff Training

• Excellent Troubleshooting Skills • Client Training Programs • Customer Relationships PROFESSIONAL EXPERIENCE

REMARKABLE FOODS (WONDER) – Senior Help Desk Tech Support, Cranford, NJ 2022 Responsible for a troubleshooting, technical support services, logistical support, efficient routing, prioritizing and resolving support tickets for this “at home restaurant.” Downsizing occurred due to business slowdown.

• Significantly improved processing and delivery efficiencies by optimizing travel routing and client vouchers o Reduced customer complaints by streamlining orders and food supplies THE GODDARD SCHOOL (DAY CARE) – Educator, Florham Park, NJ 2019 – 2022 Responsible for a providing a learning atmosphere for a class of 20 students in this cutting-edge childcare school where children grow and mature emotionally, intellectually, physically, and socially.

• Effectively utilize latest technologies to involve students, parents, and administrators with overall progress o Update daily information via Parent Portal using Tadpole mobile phone and computer app o Use smart boards to enhance children’s social development ZADIE’S NURTURING DEN (DAY CARE) – Educator, East Orange, NJ 2015 – 2019 Managed a class of 20 students and a teacher’s assistant for this privately owned pre-K school.

• Created syllabus and weekly activities focused on children’s needs, interests, and level of participation o Proactively promoted socialization and positive interactions through daily discussions and activities

• Developed all lesson plans using latest software PASSAIC COMMUNITY COLLEGE – Full-time Student, Paterson, NJ 2013 – 2015 Attended classes full-time to earn credentials in Network Administration, Cyber Security & Computer Forensics.

• Courses included: Networking Essentials, Network Administration, Microcomputer Software, Networking Infrastructure, Network Security, Computer Forensics FATHER ENGLISH COMMUNITY CENTER – Outreach Counselor, Paterson, NJ 2010 – 2011 Responsible for aligning clients in Passaic, Sussex, and Essex counties with available community resources and employment opportunities. Agency was supported by a New Jersey “One Stop” grant program.

• Developed and maintained a comprehensive user-friendly database to promote available services via one central access portal, resulting in informational support to over 167,000 One Stop clients o Recruited dozens of regional support agencies to advertise their services through the database

• Connected 5,000+ adult clients and children with proper resources, support and government agencies

• Provided IT and social services training/support for clients and appropriate One Stop Center Staff CITIBANK (VIA TEK SYSTEMS) – System Administrator, Parsippany, NJ 2006 – 2007 Hired by agency to identify and resolve any system-wide technical issues and security breaches. Also responsible for efficiently handling consumer help desk by administering hands on software and hardware technical support. Installed and supported all types of local and network printers. LINDA D. ROBINSON

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CITIBANK (VIA TEK SYSTEMS) – System Administrator, Parsippany, NJ (CONTINUED) 2006 – 2007

• Prevented hundreds of current and future system breaches because of swift response to potential hackers o Supervised Remedy Ticketing System and Norton Anti-virus software implementation o Improved internal awareness of sources of hackers/system takeovers and breach of any secure data o Implemented system to record and address sources of breaches, thereby preventing future ones o Continually updated system capabilities to further prevent breaches

• Provided systems administration and user support to 2,500+ internal clients in LAN/WAN environments running Microsoft Exchange, Server, and Windows workstations BEAR STEARNS – Senior PC/LAN Analyst, Whippany, NJ 1997 – 2005 Responsible for coordinating activities with business and technical units to address outages, network traffic performance, and report production issues. Supported a variety of proprietary software. Created user Account Directories, Group Policy Objects (GPOs), reset passwords, and unlocked/managed over 10,000 user accounts.

• Consistently identified and resolved 80% of incoming user issues on the first call o Utilized Remedy ticket system for creating, tracking and escalating all user issues o Resolved hundreds of remote user connectivity issues via VPN over Broadband, ISDN & Wireless Routers o Handled software and hardware troubleshooting in a multiple platform Windows environment

• Worked closely with Mainframe team to ensure seamless access for internal users and trading clients o Developed and implemented test storage space to run new applications

• Installed all corporate security regulations and protocols for user identification and passwords o Created Exchange accounts, configured Outlook profiles, and repaired PST files

• Provided telephone and desktop support to over 10,000 users for Timbuktu, a video program like Zoom OTHER RELATED EXPERIENCE:

ATLAS COPCO NORTH AMERICA, LLC – Help Desk Assistant Manager, Wayne, NJ SANDVIK COROMANT – Help Desk Technician, Fairlawn, NJ EDUCATION, TRAINING, CERTIFICATIONS, TECHNICAL SKILLS, AND VOLUNTEER WORK Associates in Information Technology PASSAIC COUNTY COMMUNITY COLLEGE – Paterson, NJ 2015 Certifications:

• Network Administration

• Cyber Security

• Computer Forensics

• Child Development Associate (CDA)

Technical Skills:

• Microsoft Office – Word, Excel, Access, and PowerPoint

• Hardware – IBM Mainframe and TSO, several IBM and Xerox Printers,

• Software – several versions of Windows, Remedy ticket system Volunteer Work:

• Calvary Baptist Church of North Jersey at Garfield o Human Resources Committee Lead

o Food Distribution Coordinator

o Audio/Video System Director

o Greeter

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