Service Representative Mail Clerk
Resume:
Crystal Bruner
Oklahoma City, OK *****
******************@***********.***
Expert
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Copart, Inc - Oklahoma City, OK
October 2017 to December 2018
Responsible for checking customers in to view vehicles, purchase vehicles,make and receive calls to pick up Insurance and donation vehicles from owners and body shops. Dillard's Sales Associate
Dillard's, Inc. - Oklahoma City, OK
August 2017 to October 2017
Responsible for checking out customers,returning and restocking shelves with clothes. CSR - Customer Service Representative
The Key Finance - Oklahoma City, OK
August 2014 to December 2016
Responsible for updating customers insurance information on customers accounts,filing and receiving and making calls to customers about payments and making sure they currently have active insurance on their vehicle.
Receptionist/Mail Clerk
American Fidelity - Oklahoma City, OK
August 2011 to December 2013
Entering information in the computer and changing addresses, answering multiple lines, filing insurance claims and scheduling appointments.
Account Manager
West Business Services, LLC - Oklahoma City, OK
November 2009 to April 2011
Account Manager for Office Depot customers helping them with orders and other issues they might have.
Technical Support Representative
Sprint Call Center - Oklahoma City, OK
November 2007 to July 2008
Account Manager
Account Manager for Office Depot customers helping them with orders and other issues they might have.
Tech Supprt Representative
Sprint Call Center - Oklahoma City, OK - November 2007 to July 2008 City, OK
Telecommunications Services
Field customer technical support requests arriving via Web interface, E-mail, or telephone in a prompt, courteous, and knowledgeable manner.
Simulating the end-user experience, follow test plans developed by the programmers for new Web sites or applications. Detect and report problems, bugs, and errors. Assist in developing test plans as experience is
gained.
HUD Specialist
CSR - Oklahoma City, OK
June 2005 to November 2007
City, OK
Telecommunications Services
Receive, review, input, track, and monitor applications, application fees and proposals for assisted and unassisted HUD FHA Housing Programs ensuring proper and complete documentation and compliance with
HUD multifamily housing requirements; establishing target processing dates; assuring required clearances are
obtained; and performing final audit of fees at time of final closing. With an emphasis on quality customer service, provide information on HUD procedures to applicants and others including application procedures, processing procedures, and submission requirements for various
multifamily housing programs (e.g. nature of information required, fee structure at various stages of processing,
appropriate forms etc).
Education
High school
Millwood High School - Oklahoma City, OK
January 1998 to May 2000
Skills
customer service (10+ years), Receptionist (6 years), RETAIL SALES (5 years), Typing (7 years), Customer Care (7 years), Call Center (5 years), Customer Support (7 years), CSR (10+ years) Additional Information
SKILLS
Typing 40-50wpm
Customer Service Expert
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