Yvonne Marie Taylor

*** *. ******* **

Tucson, Arizona 86710

Cell phone 520-***-****

aduti2@r.postjobfree.com

Professional Summary

Highly motivated individual with an associate’s degree in healthcare, extensive cardiothoracic clinical and administrative skills and various specialties. Excellent customer service skills. Passionate about learning the continuous improvements and milestones in healthcare.

Core Qualifications

Enjoy teamwork and able to appreciate diverse personalities.

Punctual and efficient with patients.

Able to perform Ekg and perform and assist appropriate diagnostic studies. take patient vitals and prep appropriate paperwork.

Bedside manner and patient skills Have received great reviews from patients and co-workers.

Assess and triage patients based on acuity and provide solutions without delaying the overall schedule or objectives; proactive thinker, self-motivated.

Possess excellent communication aptitude on multiple levels with associates.

Experience

Please ask to contact previous employers

Tenet Physician Resources

March 2022-current

Billing specialist.

Processing payments

Filing medical claims

Arrange payment arrangement for patients

Speaking with insurances regarding patient claims.

I'm a dedicated representative that wants to make sure that the job is done right. I have great reviews from patients. I am able to speak with a variety of patients no matter what their issue might be. (Good or bad)

I am dedicated to constantly improving my job position through weekly supervisor/ employee reviews. Patients thank me for how I can handle their phone calls. Especially when that patient is angry or upset. I listen and offer reassurance to everyone I speak to.

AFNI January 2, 2019 – current

Senior customer service agent

All customer service duties with inbound calls.

Handling billing issues for Verizon wireless

Account reviewing with customers

Sales and technical support for postpay and business accounts including national accounts.

I am a top agent with account sales as well as top agent reviews from customers.

I am very patient with all customers. Great at de-escalating very angry customers.

Tucson Dermatology.

November 2013- January 2014 (temporary position)

Medical assistant with back office and some front office duties.

Sterilization of all surgical tools and equipment.

Wound care with dressing changes.

Assisted with biopsies and surgical procedures.

Experience with EMA Software

Center for Neurosciences

August 2012- October 2013.

primary medical assistant for Dr Abhay Sanan and Nurse Practitioner Janet Haskell.

Scheduling all appointments.

Scheduled surgeries.

Obtain authorization with insurance companies

Wound care

Triage patients

ordered imaging studies for post operative follow up.

Experience and knowledge with Alscripts EMR.

Pima Heart Associates- Tucson, AZ

August 2007- August 2012.

Primary Medical Assistant for Cardiothoracic surgeon Dr Raj Bose.

-Scheduled cardiothoracic procedures/surgeries and performed EKG’s.

-Analyzed information for case studies for Morality rates to be potentially published.

-Prepared patients for cardiothoracic surgeries, including CABG, AVR, TVR, MVR, and MAZE procedures.

-Assist patients to mentally prepare for all surgical procedures.

-Performed nuclear stress tests.

-Stress testing on a treadmill.

-Tilt table testing, event, loop, and holter monitors expertise...

-Able to test patients for resting /exercise VO2.

- Knowledge and experience with the following electronic medical records software, EMA, ALSCRIPTS NextGen EMR. TMC - epic. Cerner and Radiology Limited amicus.

Tucson Heart Group

Medical assistant

January 2007 to JULY 2007

-Treadmill, nuclear, and holter treadmill tech

University Medical Center of Tucson Arizona

Respiratory Therapist.

May 2001 to August 2002

Therapeutic patient procedures.

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Yvonne Marie Taylor

Education

Pima Medical Institute, Associates degree in Respiratory Therapy.

Clinical rotations at the following:

Northwest Hospital

El Dorado Hospital

St. Joseph Hospital

University Medical Center

St Mary’s Hospital

HIGH SCHOOL.

Palo Verde High School class of 1998

ST Joseph Catholic school for grades 1-8.

Skills

EKG Interpretation

Excel and Word

Attention to detail in filing, scheduling, and administrative duties. Outstanding patient care and communication.

Referrals available upon request

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