CUSTOMER SERVICE EXPERT

JESSICA TAYLOR

PROFESSIONAL SUMMARY

SKILLS

IEnthusiastic Administrative Assistant with

expertise in anticipating professional needs

and proactively identifying and resolving

problems. Bringing proven to promote

organization and availability through

effective schedule development. Excellent

customer service and conflict management

skills.

Strong organizational skills

Specialized problem-solving skills

Excellent writing and speaking abilities

Great at time-management and

multitasking

Excel Spreadsheets

Payroll Administration

CRM Software

Advanced MS Office Suite Knowledge

Project Schedule Coordination

Highly Efficient and Productive

Accounting and Bookkeeping

Data Entry Documentation

Electronic Records Management

Managed Care (HMO, PPO and POS)

HIPAA

Insurance Verification

EOB's

ICD 9/ICD-10

HCPCS

CPT

Medical Terminology

Medicare

CMS 1500

CMS 1450 (UB-04)

Government Payers

Administrative Assistant

Ultimate Medical Academy

Tampa, FL

Office Manager

- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

- Generated reports and typed letters in Word and prepared PowerPoint presentations.

- Monitored owners work calendar and scheduled

appointments, meetings and travel.

- 4.0 GPA

- Dean's List 2017-2018

- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

- Maintained CRM database with customer updates and report generation.

- Oversaw quality control and productivity rates to increase revenue and production times.

Superior Renovators October 2016 - September 2022 Associates in Medical Billing and Coding 2018

Main Street Laundry June 2011 - September 2016

EMPLOYMENT HISTORY

EDUCATION

adutgs@r.postjobfree.com

913-***-****

Blue Springs, MO

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