Job Coach Customer Service

Rhona E. Anderson

**** ****** *** *********,******** 21217

●Licensed State Certified Medical Technician

●Over 15 years of experience in medical field providing excellent patient care

●First Aid / Adult CPR certified

●Flexible and easily adapts to change

●Passionate about providing care for others

SKILL PROFILE

MEDICAL TECHNICIAN SKILLS

●Administers prescribed medications to patients and maintain related medical records under supervision of Nurse

●Verifies identity of patient receiving medication and records name of drug, dosage, and time of administration on specified forms or records

●Takes vital signs or observes patient to detect response to specified types of medications and prepares report or notifies designated personnel of unexpected reactions

●Documents reasons prescribed drugs are not administered.

●Proficient knowledge for counseling peers and individuals with addictions

CAREGIVER SKILLS

●Gives direct patient care, such as bathing, dressing, and feeding patients, and assisting in examinations

●Ran various errands for clients upon request

●Escort and safely transport clients on appointments (hair salon, physical therapy, etc.)

●Provide companionship and assist in becoming more independent

MANAGERIAL SKILLS

●Oversaw and supervised a staff of eight (8)

●Scheduled patients appointments and daycare pick-ups

●Interviewed candidates for open positions

●Coordinated recreational activities for clients

CUSTOMER SERVICE SKILLS

●Tasked with customer escalations and satisfaction

●An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

●Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

●Solve problems creatively

Residential Support Counselor - Positive Pathways, Inc., Pikesville, MD 4/2018 - Present

Residential Advisor- Family Services Inc., Baltimore, MD 4/2018 - Present

Residential Advisor -Forward Vision Inc., Baltimore, MD 06/2016 - 7/2018

Residential Counselor- Shura Inc., Baltimore, MD 5/2016 - 6/2018

Customer Service Rep.– Marshalls Retail Store, Baltimore, MD 6/2014 - 2016

Job Coach – National Center of Institute Alternative, Baltimore, MD 7/2013 - 2014

Safety and Security Transportation – Job Corp, Woodstock, MD 12/2012 - 04/2013

Peer Advocate (coach) - Baltimore Recovery Corp, Baltimore, MD 9/2012 - 8/2016

Caregiver (Private Duty) – Sharon McCone, Baltimore, MD 1/2009 - 10/2012

Caregiver (Private Duty) – Irene Goldstick, Pikesville, MD 9/2008 - 11/2008

EDUCATION

Employment Training Program Maryland New Directions 2012

●Certificate of Completion

Nursing Baltimore City Community College, Baltimore, MD 2004

●Certified Medical Technician

Cosmetology Carver Vocational Technical High School, Baltimore, MD 1978

●High School Diploma

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