Assistant Manager Customer Care

Consuelo Nayeli Alvarez Gonzalez

Morrilton, AR **110 501-***-**** adutds@r.postjobfree.com Registration number: AR000064046E

Objective

I am seeking a position to utilize my skills and experiences in customer care and communication. Education

ARKANSAS STATE UNIVERSITY - BEEBE

• Attendance: 08/2017 – 12/2017

• Major: General Education

UNIVERSITY OF ARKANSAS COMMUNITY COLLEGE - MORRILTON

• Attendance: 08/2014 – Current

• Major: General Education

Skills & Abilities

MANAGEMENT

• As the lead teacher at my child care center, I developed key skills to manage a class room as well as a group of several children at a time. I instructed other employees how to handle certain situations and solved and problems that arose. I created weekly plans to help manage classroom activities and stay on task.

COMMUNICATION

• I am fluent in Spanish. As a CNA I had to communicate very specific instructions and notes during shift change for the residents that we cared for. I also had to communicate with family members on how the resident was doing. As a cashier and sales floor member I consistently interacted with customers.

TECHNOLOGY

• I have skills working with programs such as Microsoft Word, Power Point, and Microsoft Excel. Experience

Physical Therapy Tech Charton Physical Therapy 7/2020- Current

• Cared for patients and explained exercise treatments to the patients

• Communicated concerns of the patients to the PTs.

• Kept the clinic clean of obstacles

• Did some housekeeping in the clinic to maintain the clinic clean.

• Scheduled patients and answered calls.

• Helped to check in patients and to register the patients in the system for their appointments and treatments.

CNA RIVER CHASE REHAB AND NURSING 10/2018 - 2/2020

• Cared for residents including bathing, feeding, and keeping them company

• Communicated with family

• Regularly check and charted vital signs

• Communicated with fellow CNA’s and nurses about residents needs and daily behavior LEAD TEACHER QUALITY CHILD CARE 07/2017 – 01/2018

• Created weekly plan for activities and tasks

• Cleaned and tidied the room

• Kept children clean and healthy

• Communicated with other teachers and parents of the children Supervisor: Beth Flippo 501-***-****)

TEACHER’S ASSISTANT MILESTONES 01/2016 – 07/2017

• Assisted lead teacher with all activities

• Monitored the children and kept them safe and clean

• Tidied the classroom to prevent injury and kept it clean

• Worked with children 6 weeks to 5 years in age

• Communicated with parents on status of children

• Stepped up to lead the classroom and plan activities when the teach was absent Supervisor: Timothy Burbank 501-***-****)

CASHIER AND SALES FLOOR TARGET 12/2014 – 05/2016

• Answered any questions the customers had

• Helped them with their problems or issues

• Answered phone calls

• Handled money

• Worked the floor including restocking shelves

• Assisted customers with questions in different departments

• Picked up assistant manager shifts

• Supervised the cashiers

Supervisor: Janice Bennett Chamberlain 501-***-****) References

4 years, Acquaintance Janice Black- 501-***-****

10 years, Classmate Ireland Stone-Smith 501-***-**** 8 years, Former Supervisor Sydney Johnson – 479-***-**** 8 years, Former Supervisor Janet Bennet Chamberlain - 501-***-****

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