Service Representative Customer
Resume:
ALICIA
STEWARD-SMITH
District Heights, MD *****
*******************@*****.***
PROFESSIONAL SUMMARY
Highly dependable, helpful, and personable professional seeking Customer Service Representative/Data Entry career opportunity in which I can utilize my skills and abilities to add value to a company. Thrives in a fast-paced environment and maintains excellent work ethics. Enthusiastic personality and excels at keeping a friendly and calm composure with clients, customers, and team members even in challenging environments. SKILLS
• Strong communications skills • Efficient • Exceptional Customer Service
• Adaptive • Talented multitasker • Attention to detail EXPERIENCE
Customer Service Representative - Remote
Nex Rep
November 2020 - January 2021
• Enhanced customer satisfaction with fast, knowledgeable service.
• Documented, researched and resolved customer service issues.
• Analyzed call volume and average call time to monitor performance and productivity.
• Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. Concierge
NFC Amenity
February 2017 - July 2017
• Ensure accurate tracking and delivery of packages that were left in our care
• Provided exceptional Customer Service by exceeding client's expectations and needs
• Completed thorough, daily facility inspections of halls and garage
• Effectively communicated operations malfunctions promptly to building management in a timely manner
• Signed out residents' visitors
Consultant
The Fishing School
June 2008 - September 2008
• Overhauled entire filing system for the maim office
• Prepared mass mailings to parents and shareholders for various Fishing School programs
• Composed thank you letters to Fishing School donors and ensured they were received
• Assisted Office Manager with administrative duties as required Desk Clerk
The Atrium
May 2005 - December 2005
• Disseminated information and mail to residents of the facility
• Acted as a liaison between residents, visitors, and security
• Patrolled and secured building grounds
EDUCATION
GED
America Works of Washington
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