Customer Service Representative
Resume:
Allison Heath
**** ***** ****** **********, ** **401
**********@*****.***
Professional Summary
Reliable, caring certified nursing assistant with 4+ years of experience caring for elderly, vulnerable adults. I work well with bedridden, physically challenged and memory-impaired residents. Friendly and compassionate, with excellent interpersonal communication skills. Discreet and confidential in all dealings with patients as well as staff.
Work History
Activities Volunteer- 2007-2009
Greenville Health & Rehab
•Develop and implement specific programs based on the needs of the residents
•Assist residents in playing bingo, set up and serve refreshments, and help with coloring, painting etc
Activities Volunteer- 2007-2015
Hospice Plus
•Develop and implement specific programs based on the needs of the residents
•Assist with holiday gatherings inside the facility, assist with feeding, serving, crafting and other daily activities the residents may enjoy
Caregiver- March 2016- April 2017
Altus Hospice
•Maintained accurate records of patient care, condition, progress and concerns.
•Responded appropriately to the physical, emotional and developmental needs of patients.
•Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
•Helped patients move in and out of beds, baths, wheelchairs and automobiles.
•Cooked appetizing and satisfying meals and snacks.
•Maintained a clean, healthy and safe environment.
•Assist with patient transfer and ambulation.
Customer Service Representative- April 2017- January 2018
Zotec Partners
•experience to generate a loyal clientele.
•Developed a reputation as an efficient service provider with high levels of accuracy.
•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
•Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
•Processed daily invoices and billed renewed invoices to clients.
•Directed calls to appropriate individuals and departments.
•Asked open-ended questions to assess customer needs.
Customer Service Representative- January 2018- October 2018
OmniSYS, Inc.
•Answered an average of 90-100 calls per day by addressing customer inquiries, solving problems and providing new product information.
•Provided an elevated customer experience to generate a loyal clientele.
•Developed a reputation as an efficient service provider with high levels of accuracy.
Warehouse Associate- October 2018- July 2019
Amazon Fulfillment
•Deciphering work orders
•Locating merchandize in storage locations
•Picking and packing merchandize for shipping
•Receiving and processing incoming stock
•Managing, organizing and retrieving stock
Private Sitter- July 2019- February 2020
Colonial Lodge Assisted Living
•Administer medications
•Assist with dressing, incontinence care, oral hygiene care and showering
•Assist with putting together puzzles, coloring and other activities client enjoys on a daily basis
Direct Support Staff- February 2020- December 2020
Community Access
•Assist individuals with disabilities to lead a self-directed life and contribute to the community
•Assist with activities of daily living as needed
•Encourage attitudes and behaviors that enhance community inclusion
Nurse's Aid- March 2021- Current
Lexington Medical Lodge
•Help patients with personal hygiene and care such as bathing, grooming, and dressing, and bowel and bladder care
•Take and record patient vital signs and weight
•Observe and record patients conditions, food and liquid intake and other behavior, and report changes to supervisor
•Lift, transport, and move patients using the appropriate techniques
Education
Greenville High School- Diploma
Graduation Year- 2013
Jarvis Christian College
U.S Hwy 80 Hawkins, Texas 75765
Completed 2 years of college studying in Early Childhood Education (K-6)
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