Delivery Driver Service Representative
Resume:
Juanita Simpson
Gaffney, SC *****
*******@*****.***
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable, and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. High-energy CU STOMER offering OVER 3 years of retail sales experience specializing in PERSONAL SHOPPING and
QUALITY products. Stay current on market trends and customer buying habits to drive consistent sales. Excellent interpersonal communication and conflict resolution skills. Customer-focused Instacart Shopper with 3 years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements.
Organized team player with strong organizational and time management skills. Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Accomplished CUSTOMER SERVICE with background achieving demanding sales and customer satisfaction targets.
Proficient in advertising guidelines and effective sales approaches. Well-versed in giving customers brand and market- specific advertising to attract target customers. Work Experience
Grocery Shopper
Instacart - Spartanburg, SC
January 2021 to Present
fragile products and kept frozen and perishable foods cold or fresh. Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified. Completed pickup and shopping orders for customers within local area. Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Followed application instructions closely and reviewed deliveries to minimize errors. Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Scanned items when pulling from shelves to update system stock information. Assisted teammates with daily tasks during peak periods. Asked store associates for help locating missing products. Suggested comparable products to replace out-of-stock items. Secured and stored items until customer pickup.
Picked guest orders following specific requests.
Alerted supervisor of out-of-stock merchandise.
Greeted customers and answered product or service questions. Listened to customer needs to identify and recommend best products and services. Maximized hourly rate by organizing shopping trips and planning efficient routes. Walmart SPARTANBURG, SC Carried food in insulated bags to maintain hot or cold temperature. Food Delivery Driver
GPS
January 2021 to Present
Collected tips from customers through hands-free electronic methods. Recorded weekly hours and mileage for accurate payment. Delivered fresh food to customers across local area. Communicated with restaurant staff to coordinate deliveries and obtain destination address. Analyzed customer address to determine best route for timely delivery. Reported delays due to breakdowns, weather or traffic conditions or other emergencies. Maintained vehicle according to company and state safety requirements. Planned and followed efficient routes using physical maps and GPS applications. Applied defensive driving and safety techniques to prevent accidents. Contacted customers prior to delivery to coordinate delivery times. Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.
Obtained receipts or signatures for delivered goods, collecting payment for services when required. Obtained and maintained proper delivery authorization and pickup documentation. Completed daily pre-trip inspection checklist before first delivery. Obtained signatures on all invoices and credits to stay on top of paperwork requirements. Processed shipment documents neatly and efficiently for each load. Determined optimal routes based on GPS application information and knowledge of local routes. Promoted positive customer service by delivering on-time shipments and fully resolving issues. Food Delivery Driver
GrubHub - Spartanburg, SC
December 2020 to Present
business customer locations.
Documented time of delivery to record completion of order. Collected tips from customers through hands-free electronic methods. Recorded weekly hours and mileage for accurate payment. Delivered fresh food to customers across local area. Communicated with restaurant staff to coordinate deliveries and obtain destination address. Analyzed customer address to determine best route for timely delivery. Patient Care Assistant
Mary Black Memorial Hospital - Spartanburg, SC
March 2020 to December 2020
diverse needs.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Verified guest satisfaction with meals and suggested additional items to increase restaurant sales. Set up tables and counters to prepare dining and serving areas. Reset tables between guests, refilled condiments and wiped down surfaces. Customer Service Representative
Ingles Supermarket - Spartanburg, SC
May 2016 to January 2019
Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Education
High School Diploma
Broome High School - Spartanburg, SC
May 1992
Skills
• Heavy Lifting Verifying Order Accuracy
Online Order Processing Mobile Ordering Understanding Informed Product Selections Processing Payments
Attention to Detail Opening and Closing Procedures Relationship Building Staff Training and Motivation Customer Service Food Safety and Sanitation
Decision Making Team Member Motivation
Planning and Organization Organizational Skills
Deadline Driven Problem Resolution
Verbal and Written Communication Good Work Ethic
Flexible Schedule PPE Use
• Conflict Management
• Retail Sales
• Time Management
• Delivery Driver Experience
• Leadership
• Packaging
• Communication Skills
• Cash Handling
• Shift Management
• Cashiering
• Merchandising
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