Administrative Assistant

SUMMARY

Enthusiastic with helping teams continuously reflect and improve efficiency and effectiveness in Customer Service. Possess over three years in the administrative and retail industries. I am seeking an opportunity to explore and build upon my knowledge with your organization.

EDUCATION

Accounting Texas A&M University-Commerce

AUGUST 2020 TO PRESENT

High School Diploma Cedar Hill Collegiate High School

AUGUST 2016 TO MAY 2020

Associate of Science Cedar Valley College

AUGUST 2016 TO MAY 2020

WORK EXPERIENCE

Administrative Assistant Clearwater Productions

MARCH 2022 TO PRESENT

Organize and schedule appointments and meetings

Maintain contact lists

Provide general support to visitors

Provide information by answering questions and requests

Contribute to team effort by accomplishing related results as needed

Handle sensitive information in a confidential manner

Reply to email, telephone, or face to face inquiries

Resolve administrative problems

Provide polite and professional communication

Retail Sales Associate/Sales Lead Aeropostale

APRIL 2019 TO FEBRUARY 2022

Built customer loyalty by engaging with and identifying customers’ product needs.

Managed cash register operations using the POS system-Ceridian, including processing sales and returns.

Familiar with local and regional infrastructure.

Demonstrate outstanding communication when working with management at all levels and with customers.

Perform break-fix support for a wide range of hardware and software.

Communicates with customers regarding service requests or problems; documents and resolves customers’ inquiries.

Gains proficiency in various administration and automated workflow dynamic systems.

Functions within a team-based environment, and actively participates in achieving team goals.

Able to provide a calming demeanor with customers to reach a positive conclusion.

SKILLS

Possess Leadership Skills

Strong Work Ethics

Excellent Communication (Written and Verbal)

Employee Training

Customer Service Skills

TECHNICAL ABILITIES

Experience-based Windows 7 and 11 support

Installation Environment

General Windows Operating System (OS) troubleshooting

Hardware support and troubleshooting

Troubleshooting Hardware Issues

Installation of peripheral devices

Microsoft Office proficiency

Basic network troubleshooting

Basic Printer troubleshooting

Experience working with basic network hardware (switches)

Troubleshooting connectivity issues

Thorough understanding of wireless/wired networks

PROFICIENCY IN:

Microsoft Suite (Usage and Support)

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